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Ro

Posted 4 months ago

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Technical Lead

New York, NYHybridFull-time

AI Summary

Technical Lead overseeing patient-facing web and mobile experiences, defining technical strategy and architecture, and leading an engineering team.

About this role

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts.
Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide.

The Role:
As a Technical Lead at Ro, you’ll be responsible for patient-facing experiences that are supporting hundreds of thousands of existing patients and onboarding thousands more every day to achieve their health goals.
You will be directly accountable for driving a business function supporting millions of patients every day, collaborating directly with engineering, product, design, and data leads on supporting web and mobile experiences to support rapidly evolving care delivery for complex treatment programs. Additionally, you will be accountable for continuing to strengthen our engineering practice, collaborating with other engineering leads on upleveling service and architecture quality.
You are looking for the opportunity to build robust software while mentoring talented engineers and managers, with a large scope of technical ownership, in a dynamic and fast-paced environment.

What You'll Do:

  • Oversee technical direction and architecture to build durable, high-quality services to support Ro’s patient experiences
  • Partner with the product, design, data, engineering, and infrastructure leads to help define the strategy, roadmap, and support with technical design, work-breakdown, implementation, testing, and deployment of features.
  • Contribute hands-on to our application development
  • Lead an adaptable team that can responsibly deliver on short-term and long-term business goals
  • Manage a highly engaged and empathetic engineering team of mixed career levels through their next career goals and professional development opportunities
  • Evolve engineering best practices, technical quality, and mentorship in the organization in direct collaboration with senior engineering leadership.
  • Influence change, encourage innovation, development, and growth at every level of the company

    • What You’ll Bring to the Team:

  • 2+ years People Leadership/Management experience
  • 8+ years software engineering experience in consumer-facing or product-driven organizations
  • Proven track record of delivering impactful, timely, robust technical solutions in complex spaces
  • Strong communication, analytical, and technical skills
  • Experience building scalable, high-throughput, highly available systems
  • Familiarity with our core stack languages: Python, Typescript, React
  • Motivation to not only build technology, but to engage with, innovate in, and take ownership of a business space at the forefront of healthcare access for millions of potential patients.
  • Demonstrated ability to build strong working relationships across the organization, from other engineering managers and the individual contributors who report to them to the product managers and designers their reports work with, to their peers & the leadership team.

    • Bonus Points For:

  • Start up experience
  • Experience in working in HIPAA environment or healthcare-adjacent field

    • We've Got You Covered:

  • Full medical, dental, and vision insurance + OneMedical membership
  • Healthcare and Dependent Care FSA
  • 401(k) with company match
  • Flexible PTO
  • Wellbeing + Learning & Growth reimbursements
  • Paid parental leave + Fertility benefits
  • Pet insurance
  • Student loan refinancing
  • Virtual resources for mindfulness, counseling, and fitness

    • Skills

    Consumer-facing Product EngineeringHigh AvailabilityHIPAAPythonReactScalable SystemsTypeScript

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