Jobless Developer
Computer World Services logo
Computer World Services

Posted 6 months ago

Open

Technical Manager

Ashburn, VAOn-siteFull-time

AI Summary

Technical Manager oversees network infrastructure operations, performance optimization, and modernization for CBP’s NOC, leading Tier 2 teams and advising the Program Manager.

About this role

CWS seeks a Technical Manager to provide technical oversight for the U.S. Customs and Border Protection’s (CBP) Network Operations Center (NOC) contract NOC. The Technical Manager provides technical oversight for network infrastructure operations, modernization, and performance improvements across the CBP enterprise.

Duties & Responsibilities

  • Lead Tier 2 technical teams supporting enterprise network infrastructure.
  • Manage performance optimization, tool integration, and architecture enhancement.
  • Oversee software updates, patch management, and release documentation.
  • Serve as the primary technical advisor to the Program Manager.
  • Review system logs, analyze trends, and recommend technical solutions.

    • Required Qualifications

  • Bachelor’s degree in Information Technology or Engineering.
  • 6+ years in senior-level network engineering or architecture.
  • CCNP or equivalent certification.
  • Proven leadership and troubleshooting expertise.

    • Preferred Qualifications

  • CCIE and ITIL v3 certifications.
  • DHS or Federal enterprise experience.

    • Place of Performance

  • Springfield and Ashburn, VA (with possible travel to Orlando, FL, and other CBP facilities).

    • Clearance

  • Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP.

    • Skills

    CCIE (preferred)CCNPDocumentationEnterprise IT OperationsFederal Government NetworksITIL (preferred)Log AnalysisNetwork ArchitectureNetworkingNetwork Performance OptimizationNetwork SecurityNOC OperationsPatch ManagementPerformance MonitoringRelease DocumentationSystem AdministrationTool IntegrationTroubleshooting

    Explore related jobs

    More jobs at Computer World Services

    Similar CCIE (preferred) jobs

    Browse these categories

    Remote JobsDocumentation JobsNetworking JobsTroubleshooting JobsJobs in United States