Technical Operations Specialist

Key Responsibilities

• Supervise, mentor, and train fiber technicians to ensure efficient and high-quality work.
• Assign daily tasks and oversee project progress within fiber communities.
• Ensure compliance with company policies, safety protocols, and industry standards.
• Act as a key point of contact between field teams, engineers, and senior leadership.

• Oversee and perform fiber optic cable installations, including aerial and underground cabling.
• Conduct fiber splicing, terminations, and testing using OTDR, power meters, and other diagnostic tools.
• Troubleshoot fiber optic network issues and ensure prompt resolution.
• Ensure proper documentation of fiber network layouts, test results, and maintenance logs.
• Handle High volume B2B and Fiber Escalations in the Tradition, and surrounding Communities.
• Verifying light prior to installations to prevent failed installations from occurring.
• Assisting fellow Technicians and leads in the field.
• Assist with closing Ticket View Tickets to prevent escalations.

• Ensure adherence to project timelines, quality standards, and client specifications.
• Conduct site surveys, risk assessments, and inspections for fiber installation projects.
• Collaborate with Senior Management and planners to optimize fiber routes and network efficiency.
• Manage Ticketing system for timely resolution on issues that arise within the Atlanta Region. Including drop repairs, replacements, and escalations.
• Ensure proper use of PPE and adherence to company safety policies.

Skills, Knowledge & Expertise

• High School Diploma or equivalent.
• Minimum of 3 years as CATV Service Tech or related technical experience.
• Technical Lead Experience Preferred.
• Valid Georgia Driver’s License and satisfactory driving record.

Benefits

• Medical, Dental and Vision
• PTO & Holidays
• 401K + Match
• Life Insurance
• FSA & HSA
• Short Term/Long Term Disability
• Legal Plan Support & EAP