Technical Project Manager II

Who You Are

Interested in managing the entire lifecycle of projects and building innovative enterprise communication solutions on voice, web, and messaging channels?

As a Technical Project Manager II, you will be expected to coordinate between business, product, and engineering teams to ensure project deliverables are identified, stakeholder needs are addressed, and deadlines are met. You would assist in gathering requirements, identifying crucial resources, assisting with task completion, and providing regular project status updates.

The ideal candidate will have a strong background in project management frameworks and agile methodologies to coordinate research, strategically develop project plans, translate unique customer requirements into tasks, facilitate software development, and partner with operations to quickly deliver solutions to the marketplace. This role is team-oriented, as you will collaborate with highly technical and cross-functional teams in a dynamic, client-centered environment.

Partner closely with Business, Product, Engineering, Operations, Support, and other key leaders to establish project scope, timeline, technical direction, and success metrics for projects. Projects will include building new product features, creating new applications, expanding platform capabilities, and tooling enhancements that will improve customers’ experience or engineering velocity.

Deliver Engineering objectives by executing the projects and providing visibility to resource allocation and prioritization. Develop frameworks for execution and adapt to the team’s needs & context.

Develop a full understanding of our technical stack, the interdependencies, and contribute to designs to ensure they are scalable, reliable, and efficient.

Track, prioritize, and execute projects, enhancements, or bugs from the team backlog.

Manage timely and succinct communications to leadership and across teams to ensure accountability and timeline management.

Document project artifacts, including work steps, deployments, release notes, and monthly reporting.

Gain sign-off from user-acceptance testing and coordinate releases.

After project completion, facilitate retrospective meetings.

A Bachelor’s degree in Computer Science, Software Engineering, or a related field.

3-4+ years of experience in a technical project management role.

Proficiency with Jira or similar ticketing system.

Knowledge of Scrum practices (sprint planning, review, standups, project grooming).

Experience in directly interacting with internal and external customers.

Experience working with diverse groups in a highly technical environment.

Knowledge of project management lifecycle.

Excellent verbal and written communication skills, including technical writing.

A Master’s degree in Computer Science, Software Engineering, or related field, preferred.

Previous experience as a software engineer or software testing engineer, preferred.

Knowledge of telecommunications/telephony, VoIP, call routing, IVR functionality, and call flows, preferred.

Knowledge of Docker & Kubernetes or similar cloud technologies, preferred.

Project Management Professional (PMP) certification, preferred.