Technical Service Engineer - Aseptic packaging

Job Description:

• Installation & Commissioning: Travel to customer sites to perform the mechanical and electrical installation, setup, and commissioning of packaging equipment (e.g., filling machines and down-stream equipment). Conduct FAT (Factory Acceptance Test) and SAT (Site Acceptance Test) with customers to ensure machines meet specifications. Optimize machine parameters to ensure production efficiency and product quality.

• Troubleshooting & Breakdown maintenance: Diagnose and resolve mechanical, electrical, and pneumatic issues on packaging lines. Perform urgent repairs to minimize customer downtime. Analyze root causes of machine failures and provide long-term solutions.

• Preventive Maintenance: Conduct scheduled preventive maintenance visits to inspect equipment, replace worn parts, and ensure optimal machine performance and longevity.

• Customer Training: Provide comprehensive on-site training to customers’ operators and maintenance team on machine operation, safety protocols, and routine maintenance.

• Technical Support: Offer remote technical support via phone, email, or video call to assist customers with immediate operational issues.

• Documentation: Complete detailed service reports, documenting issues found, action taken and log customer feedback after each service visit. Assist in identifying opportunities for spare parts sales or equipment upgrades.

Qualifications & Requirements:

• Education: Diploma or Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related field.

• Experience: Minimum of 3 years of experience in a field service or maintenance role, specifically within the packaging machinery, automation.

• Experience with aseptic packaging equipment and specialize in down-stream equipment is highly preferred.

• Technical Skills: Strong knowledge of mechanical systems (motors, gears, conveyors, pneumatics). Proficiency in reading electrical schematics and mechanical drawings.

• Experience with PLCs (e.g., GE, Allen-Bradley, Rockwell) and HMI troubleshooting is highly desirable.

• Soft Skills: Excellent problem-solving abilities, strong communication skills, and a customer-first attitude.