Macquarie Technology Group
Posted 2 months ago
Technical Service Engineer
SydneyOn-siteFull-time
AI Summary
Technical Support Engineer who monitors, troubleshoots and optimizes networks across data, voice and security platforms; collaborates with carriers/vendors and strives for proactive, secure operations.
About this role
About Us
There’s something special about working for a company like Macquarie Telecom. We’re not the biggest in the industry, where you’re just a number. We’re not tiny enough that you’ve never heard of us. We’re in that sweet spot where we’re strong enough to punch above our weight. And we definitely do! Because of this, you have the opportunity to make a difference.
Are you a hands-on problem solver who thrives in fast-paced environments? Do you enjoy digging into complex network issues and making a real impact for customers?At Macquarie Technology Group, we don’t just keep networks running—we build and operate some of the most secure, high-performance infrastructure in Australia. We’re looking for a Technical Support Engineer to join our team and play a key role in keeping our customers connected, secure, and supported 24/7.
The Opportunity
As a Technical Support Engineer, you’ll be at the heart of our operations—monitoring, troubleshooting and optimising a wide range of technologies across data, voice, and security platforms.You’ll work alongside experienced engineers and be exposed to enterprise-grade environments, giving you the opportunity to grow your technical capability while making a tangible impact every day.What You’ll Do
- Proactively monitor network systems and dashboards, responding to alerts before they become issues
- Troubleshoot and resolve network faults across LAN, WAN, wireless and security environments
- Manage incidents end-to-end, ensuring timely resolution and clear communication
- Perform planned maintenance, upgrades, and configuration changes across the network
- Collaborate with internal teams and external partners (carriers/vendors) to resolve complex issues
- Contribute to root cause analysis and problem management to prevent recurring incidents
- Continuously improve monitoring, automation, and NOC processes
- Ensure systems and services meet security best practices and ISO standards
- Maintain accurate documentation and contribute to knowledge sharing across the team
What You’ll Bring
- A degree in Engineering, Computer Science, or a related STEM field
- 3+ years’ experience in network support or operations (ideally within Telco or MSP environments)
- Solid understanding of networking fundamentals (LAN, WAN, wireless, security)
- Experience with MPLS and BGP
- Strong troubleshooting mindset with the ability to work under pressure
- A proactive, curious approach—you don’t just fix problems, you look to prevent them
- ITIL v4 Foundation
- Fortinet NSE certifications
- Cisco CCNA / CCNP
- SD-WAN or SIP certifications
Nice to have (but not essential):
Why Join Us?
- Work on mission-critical infrastructure supporting leading Australian organisations
- Be part of a highly skilled, collaborative engineering team
- Ongoing training, certifications and career progression opportunities
- A culture that values innovation, ownership and continuous improvement
Skills
AutomationBGPCisco CCNA/CCNP (nice To Have)Configuration ManagementDocumentationFortinet NSE Certifications (nice To Have)Incident ManagementISO Security StandardsITIL V4 Foundation (nice To Have)LANMonitoring/alertingMPLSNetworking FundamentalsNetwork MaintenanceNOC ProcessesRoot-cause AnalysisSD-WAN Or SIP Certifications (nice To Have)SecurityTroubleshootingWanWireless
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