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Macquarie Technology Group

Posted 33 months ago

Open

Technical Service Professional

SydneyOn-siteFull-time

AI Summary

Customer-focused tech graduate role where the person helps clients solve problems, provide world-class service, and learn through a structured 2-year acceleration program in a fast-paced, people-first environment.

About this role

About Us

There’s something special about working for a company like Macquarie Telecom. We’re not the biggest in the industry, where you’re just a number. We’re not tiny enough that you’ve never heard of us. We’re in that sweet spot where we’re strong enough to punch above our weight. And we definitely do! Because of this, you have the opportunity to make a difference.



As part of Macquarie Technology Group has been certified as a Great Place to Work and were named Australia's #1 Technology Great Place to Work 2025 for the second year in a row, we've won Gallup Exceptional Workplace Award and the Financial Review Best Place to work award.
At Macquarie Telecom, we believe in Providing the World’s Best Customer Care. Our people are the heartbeat of our success, and we’re looking for recent IT graduates who want to build a rewarding career where technology meets customer experience.
If you’re curious about how technology connects people, love solving problems, and enjoy helping others — this is your opportunity to grow in a fast-paced, supportive, and people-first environment.
🌟 The Opportunity
Are you passionate about delivering exceptional customer experiences and ready to kick-start an exciting career in the tech industry?
Join our 2-Year Graduate Career Acceleration Program, designed to fast-track your growth, reward your achievements, and open doors to incredible future pathways in Project Management, Sales, or Service Management.
In this role, you’ll receive:
Fully funded, industry-recognised certifications
$5,000 base salary increases every 6 months as you achieve milestones
Personalised mentoring and career development from industry experts
The opportunity to work in our vibrant Sydney CBD HQ, surrounded by passionate, like-minded teammates
This isn’t just a job — it’s your launchpad into a rewarding, long-term career where you’ll be supported, challenged, and celebrated.

💡 What You’ll Be Doing

  • As part of our energetic Customer Hub, you’ll be the heartbeat of our customer experience — helping clients solve problems, find solutions, and feel supported every step of the way.
    • Your day-to-day will include:
  • Being the first point of contact for customer calls and emails — handling each interaction with professionalism, empathy, and confidence
  • Providing exceptional customer service that makes every client feel valued
  • Problem-solving and resolving queries efficiently, with minimal escalation
  • Meeting quality and performance standards as part of your growth journey
  • Collaborating with your teammates and learning from experienced mentors

    • 🎓 About You

  • You have a passion for people and technology. You thrive on connecting with people and making a difference. You’re curious, motivated, and ready to build a meaningful career.
    • We’re looking for someone who:
  • A recent IT, Computer Science, or Engineering graduate (STEM degree preferred).
  • Passionate about helping people and delivering world-class customer experiences.
  • Curious about how technology works and how it improves lives.
  • A confident communicator — articulate, empathetic, and a great listener.
  • A problem solver who loves a challenge and enjoys thinking outside the box.
  • Resilient and adaptable, with a can-do attitude and strong sense of accountability.
  • A genuine team player who brings positive energy to every interaction.

    • 🎁 What’s In It For You

  • Structured career growth plan with clear progression opportunities
  • Mentorship and coaching from experienced leaders
  • Hands-on experience with the latest technology and customer systems
  • Recognition programs to celebrate your achievements
  • A supportive, fun team culture where your voice matters

    • Skills

    CommunicationCRM ToolingCustomer ServiceIT KnowledgeMentoringProblem SolvingStakeholder CollaborationTechnical Troubleshooting

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