Open since Jun 2026
Technical Support
AI Summary
Provides technical support by responding to help desk tickets, installing and troubleshooting PCs, printers, iPhones and software, inspecting server rooms, managing backups, activating network jacks, and training customers on Mitel phone operations.
About this role
Ask ITC Inc. is a software development Company. Ourpassionis delivering technologystrategies& digitalsolutionsthat assist our clientswith buildingcompetitive,innovativeandsuccessfulcompanies.
1.Respond to and direct help desk tickets to other technicians for resolution
2.Perform installation and troubleshooting of PC’s, printers, iPhones and software.
3.Daily inspections of server room and data closets
4.Manage backup tape rotation and cases for offsite pickup
5.Perform network jack activation for correct VLAN
6.Basic customer training and support on Mitel phone operations
7.Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets
## Additional InformationAll your information will be kept confidential according to EEO guidelines.
Skills
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Market data for this role
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.