Technical Support

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence.

Position Details:

Job Details: Help Desk Support

Duration: 6 month (may extend)

Location: Carrollton, TX

Responsibilities:

• Provide front line phone queue support for customers.

• Enter detailed information for each call into call tracking system.

• Responsible for handling all calls through resolution in a timely manner.

• Consistently exceeds customer expectations for service quality and is able to identify needs and solutions for improving customer experience.

• Meet call volume, call time, and quality standards as defined by the department.

Qualifications:

• 1-2 years experience in a call center environment.

• 2+ years in supporting a technical/product software environment.

• Strong telephone skills.

• Demonstrable Product (software and web application) Support and Customer Service experience.

• Demonstrable troubleshooting skills.

## Additional Information

To know more about this position, please contact:

Monil Narayan

monil.narayan(@)collabera.com