Posted 9 days ago
Technical Support Engineer
AI Summary
Provides technical support to customers, field engineers, and certified technicians diagnosing, troubleshooting, repairing, and debugging complex computer systems and software. Escalates design and reliability issues to engineering teams and may assist with customer training and installations.
About this role
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Provides technical support to customers, field engineers, and certified technicians who are diagnosing, troubleshooting, repairing, and debugging complex computer systems and/or complex software. Responds to situations where standard documented processes have failed to isolate or fix problems in malfunctioning equipment and software. Reports design, reliability, and maintenance problems or bugs to design engineers/software engineering. May be involved in customer training and installations. Provides direct support to customers/users where the product is highly technical or sophisticated in nature, such as with systems level software, and where the user may have a technical background.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Skills
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Market data for this role
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.