Technical Support L2

• Process technical requests from clients via chat and email
• Analyze and resolve technical issues related to web products
• Investigate problems independently and identify root causes
• Create and maintain technical documentation and user guides
• Ensure high-quality technical support and accurate responses to client inquirie s

Requirements

• At least 1 year of experience in a technical support role.
• Strong written communication skills in English and Russian
• Good understanding of web technologies and ** client–server architecture**
• Ability to analyze HTML and CSS from a technical perspective
• Experience using browser Developer Tools
• Experience working with Postman
• Ability to read and understand API documentation
• Basic knowledge of DNS, HTTP, and TCP/IP
• Strong analytical thinking, attention to detail, and problem-solving skills
• Basic programming knowledge in any language
• Experience creating technical documentation and user instructions

Benefits

• 25 vacation days and 5 family days yearly
• Flexible start to the workday
• Support from a professional corporate coach and psychologist
• Regular internal and external activities, workshops, trips, and corporate events
• Access to our internal knowledge base, meetups, and team-building activities
• Ongoing training in new technologies and continuous professional development support