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Cin7

Posted 1 month ago

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Technical Writer

AucklandHybridFull-time

AI Summary

Technical Writer translates product features and workflows into clear documentation for customers and internal teams, owning content end-to-end from planning to publishing.

About this role

NZ Hi-Tech Company of the Year 2023, Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world.
Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven individual to join the team.

How you'll make an impact:

As a Technical Writer at Cin7, you’ll own the creation, maintenance, and continuous improvement of product documentation across Cin7’s platform. You will translate complex software features and workflows into clear, user-friendly content that empowers our customers and internal teams. This role sits at the intersection of product, engineering, and customer support, making you a critical voice for the user experience.

You’ll partner closely with product managers, engineers, designers, and support to ship documentation alongside product releases. You’ll own your content end-to-end from planning and writing through to publishing and ongoing improvement.

What you'll do:

  • Create, edit, and maintain product documentation, including knowledge base articles, release notes, UX copy, and in-app content.
  • Collaborate with product managers and engineers to understand new features, workflows, and integrations, translating technical specifications into clear end-user documentation.
  • Own the documentation lifecycle from planning through to publishing, keeping content in sync with product releases.
    Maintain a style guide and documentation standards to ensure consistency in voice, tone, and formatting across all content.
  • Create visual aids such as diagrams, screenshots, etc., to supplement written content.
  • Collect feedback from internal teams to identify gaps and drive improvements to existing documentation.
  • Monitor documentation metrics such as page views, search queries, and support ticket deflection, and use that data to decide what to work on next.

    • What you'll bring:

  • Exceptional written English skills and a keen eye for detail.
  • 2+ years in technical writing or a similar role (e.g. product, support, or content writing for SaaS).
  • Ability to write well-structured technical content for both technical and non-technical readers.
  • Ability to read and interpret technical specifications, product requirements, and wireframes.
  • Strong communication skills and the ability to work across product, engineering, and support teams without friction.
  • Able to work cross-functionally with product, engineering, and support to gather information and align on content.
  • A portfolio or writing samples that show published technical documentation you’ve authored.
  • We value forward-thinking writers who embrace AI as a tool to enhance productivity and content quality.

    • Why join Cin7?

  • Hybrid Working Environment - 3 days work from home per week
  • Option to work 30 days every six months fully remote from anywhere in the world
  • Celebrate your birthday with a paid day off
  • A Global Wellness Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing.
  • Fully paid health insurance
  • Monthly Social Fridays drinks and food on us
  • Recruitment referral bonus
  • Relaxed dress code
  • Modern office in Grafton complete with pool table, table tennis, PS5, Coffee machines etc

    • Skills

    AI-assisted WritingAPI/technical Specifications InterpretationContent AnalyticsContent Lifecycle ManagementCross-Functional CollaborationDiagrams (visually Supportive Content)Documentation ToolingIn-app ContentKnowledge BaseLocalization ConsiderationsPortfolio Of Published Technical DocsProduct DocumentationRelease NotesSaaS DocumentationStyle GuideSupport Content OptimizationTechnical WritingUX CopyWireframes Interpretation

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