Technical Writer

Technical Writer

Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.

Built on the Shiji Platform - the only truly global hotel technology platform - Shiji’s cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains.

The best hotels run on Shiji - day and night.

We are seeking a Technical Writer with strong organizational ability to structure our technical knowledge, clean up our existing Confluence knowledge base, and establish a docs-as-code practice (Bitbucket source, Confluence frontend). You will drive AI adoption in documentation workflows, implementing it from content generation and automation to reviews. Ensuring all implementations comply with internal security, data, and quality policies, and all permutations are clear. 

Key Responsibilities:

• Lead the audit and cleanup of our Confluence knowledge base: consolidate duplicates, archive outdated content, and ensure relevance through ongoing governance.
• Build and maintain technical documentation for products, processes, architecture, and workflows, collaborating with engineering and operations.
• Design Confluence information architecture (spaces, hierarchies, labels) for scalability and ease of use.
• Implement docs-as-code from scratch: Markdown/AsciiDoc in Bitbucket repos with Git workflows and CI/CD publishing to Confluence.
• Drive AI enablement in documentation processes, including AI-assisted drafting, summarization, automated audits, and workflow automation — all fully compliant with internal policies on data privacy, security, and content accuracy.
• Document complex workflows clearly for diverse audiences, using visuals like diagrams and flowcharts.
• Establish standards (style guides, templates, reviews) and train teams on tools, processes, and AI best practices.

Qualifications

• Minimum 3 years' experience as Technical Writer in Software/ DevOps settings, with experience  in auditing/ organizing large knowledge bases like Confluence.   
• Expertise in Confluence + Bitbucket and docs-as-code (Markdown, Git, CI/CD integration).
• Technical depth (CI/CD, Git, APIs, containers, cloud) to document engineering realities accurately.
• Hands-on experience with AI in documentation workflows and ensuring compliance in enterprise environments.
• Proven ability to simplify complexity into actionable, easy-to-follow guides.
• Highly structured and proactive, thriving on turning information chaos into ordered systems.
• Innovative yet policy-minded, balancing AI experimentation with governance.
• Strong collaborator across technical and non-technical teams. 

Additional Information

Interested?

We look forward to your application, including your possible starting date and salary expectations.

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.