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V
Veeva

Posted 7 days ago

Open

Technical Writer

BostonRemoteFull-time

AI Summary

The Technical Writer owns documentation within a complex, fast-moving product ecosystem, producing and maintaining customer-facing content for CRM product releases on a monthly cadence.

About this role

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

The Technical Writer will own content areas within a complex, fast-moving product ecosystem. As Technical Writer, you will work closely with other writers and with Product to deliver high-quality content on a monthly release cadence, using AI tooling and automation to produce documentation, and contribute to our multimedia strategy with video and eLearning content.

What You'll Do

  • Own documentation for multiple areas within CRM Product; deliver new content on a monthly release content and manage existing content, ensuring it’s easy for customers to find and use
  • Leverage AI tools and automation to improve documentation efficiency, quality, and speed-of-delivery
  • Support our multimedia content strategy, including video and eLearning resources, to meet customers where they are
  • Build strong relationships with product, engineering, and other stakeholders to stay ahead of upcoming changes and ensure content reflects the product accurately
  • Collaborate with other writers and participate in review cycles
  • Apply and help evolve team standards and processes for writing, publishing, and distribution

    • Requirements

  • 3+ years of technical writing experience or equivalent in a related role (for example, information design, knowledge management, documentation engineering)
  • A proven ability to dive deep into complex technical systems independently, learning new features quickly to translate them into customer-centric content
  • Strong communication and interpersonal skills, with the ability to collaborate effectively across teams
  • Strong prioritization and organizational skills, with the ability to manage multiple projects and competing priorities in a deadline-driven environment
  • Experience with technical authoring environments and docs-as-code approach
  • Portfolio or samples that demonstrate ability to deliver content for a technical audience
  • U.S. West location (Pacific Timezone) required

    • Nice to Have

  • Experience working for an enterprise software company ( preferred)
  • Experience with Git, XML, HTML, Markdown, and/or Madcap Flare (preferred)
  • Experience with AI-driven content workflows and tooling
  • Experience with video production, eLearning development, or creating interactive training materials to support a multimedia content strategy
  • Familiarity with web development and programming languages (HTML, XML, CSS; Python, React, Javascript)

    • Interviewing with Veeva

    We value your time and believe in a transparent hiring process. Here is the process you can expect.

  • Follow the application process and submit your resume.
  • Within 3 days, you will receive a link to a personality assessment administered by a third party.
  • Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
  • If moving to the interview stage, the process is as follows:
    1. A conversation with the hiring manager
    2. A practical case exercise
    3. A final conversation with our group's Senior Leader.
  • Once all interviews are complete, the manager will be in touch with a final decision.

    • Perks & Benefits

  • Medical, dental, vision, and basic life insurance
  • Flexible PTO and company paid holidays
  • Retirement programs
  • 1% charitable giving program

    • Compensation

  • Base pay: $75,000 - $115,000
  • The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

    • Skills

    AI-driven Content ToolingELearning DevelopmentGitHTMLJavaScriptMadCap FlareMarkdownPythonReactVideo ProductionWeb FundamentalsXML

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