Tele Collection Agent -Reliever (Douala, Cameroon)

Key Responsibilities

• Utilize various skip tracing techniques and collection strategies (often designed by employee) to locate right parties to negotiate payment arrangements on high collectability or value accounts.
• Negotiate payment terms and methods when right party is reached. The process often requires reviewing the account information in database, and/or asking probing questions to better know potential objections to payment.
• Overcome stalls and objections suggest money sources for debt payment. That is minimizing resistance for payments and suggest available customer-friendly payment options.
• Utilize payment options (credits cards, direct checks) and secure this information so that administrative services can process.
• Offer customers several payment options and arrange for the prompt repayment of balances.
• Negotiate settlements outside of normal guidelines, authorize credit bureaus deletions, negotiate payment arrangements over a longer span of time than normal.
• Updating the account details of customers and resolving pending customer issues.
• Escalate and file all fraud cases and follow up with efficient timelines and solutions benefiting both the company and clients
• Updating correct customer data and information during collections calls check off.
• Ensure security and data protection on all clients’ data capture during collections interactions.
• Capture customers complaints and escalate to relevant information using the available tools.

Skills, Knowledge & Expertise

• Have a Bachelor’s Degree in Customer Service Management, or Business-related courses - Sales, Marketing.
• Reside in Douala, Cameroon
• Have Fluency in both English and French (mandatory).
• Are fluent in at least one local dialect (Pidgin, Duala, Bassa, Bamileke… )
• Have good social skills.
• Have Maximum of 2 years experience in a similar role. Experience working in a call center is an added advantage.
• Have Basic Microsoft- Excel skill

Benefits

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry.
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.