Posted 4 months ago
Telephony Developer
Pasig, Metro Manila, PhilippinesOn-siteFull-time
AI Summary
Develops and maintains telephony systems for contact centers, creates call flow scripts, and oversees platform improvements including IVRS.
About this role
- Responsible for handling developments for telephony system used by contact center.
- Develop call flow scripts and assess user experience based on contact center requirement.
- Technical support for call flow changes and initiatives
- Oversees the preparation and planning of call flows and communication improvements.
- Manages the telephony platform of the Bank including IVRS and contact center productivity modules
Requirements
Qualifications:
- At least 3 years experience on coding and development on Voice Solutions
- Has experience managing and developing Aspect, Twilio, Genesys or any other contact center platform
- Has extensive knowledge on call flow development
- Programming Languages: Java VXML, Php, SQL, VoiceXML
- Web Scripting: HTML, JSP, JavaScript
- Database Systems: Oracle / Microsoft SQL
- Applications: Microsoft, WebSphere, Eclipse, NetBeans, Postman
- Has extensive knowledge on API integrations and development
Skills
API IntegrationsAspectGenesysHTMLJavaJavaScriptJSPMicrosoft SQLOraclePHPSQLTwilioVoiceXMLVXML
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