Tier 1 Autoline Aftersales Support Analyst

Provision of an excellent support service is critical to the achievement of Keyloop’s strategic plans for growth and profitability.   Our Product Support Analyst will primarily be responsible for owning, troubleshooting, diagnosing and resolving problems to successful closure, whilst ensuring timely escalation where necessary.

Our Product Support Analyst will also assist colleagues and will not only have outstanding verbal and written communication skills but can demonstrate that they are able to communicate quickly and efficiently at all levels across a Global team (Customer, peers, and Managers) to achieve our departmental and company strategy.

This role requires someone who is resourceful and well organised, with excellent analytical and problem-solving skills, who can work effectively as part of a high performing team with a passion and commitment to providing service excellence

• Ability to efficiently plan and prioritize workload to meet deadlines.

• Expertise or knowledge relating to a specified Keyloop product/module. 

• Investigation, analytical, problem-solving, and troubleshooting skills.

• Excellent communication skills, including telephone, virtual methods, written, and verbal skills in local language and English.

• Able to articulate simple complex problems or issues.

• Knowledge and understanding of customer expectations.

• Ability to influence and overcome objections.

• Ability to interact with multiple levels of Keyloop customers and associates.