Total Rewards Coordinator

Overview

Job Title: Total Rewards CoordinatorDepartment: AccountingReports To: Total Rewards ManagerDirect Reports: N/AFLSA Status: Non-Exempt

Hourly rate: - $28.85 – $34.13/hrThe Total Rewards Coordinator serves as a resource to employees and managers regarding benefits eligibility,coverage options, compensation-related inquiries, and policy interpretation. This role is responsible for processingemployee benefit enrollments, changes, and supporting compensation-related activities, with a focus on accuracy,compliance, communication, and employee education. The Coordinator facilitates benefit training sessions,including group and virtual formats, and plays a key role in annual Open Enrollment activities. Additionally, thisrole provides administrative support for compensation programs and partners with HR, payroll, and leadership toensure alignment across total rewards. The Total Rewards Coordinator also oversees and administers leave-relatedprocesses, contributing to the overall efficiency, compliance, and cost-effectiveness of Leave Administration.

Responsibilities

• Administers employee benefits enrollment and qualifying life events (QLEs), including new hire enrollments, eligibility changes, and benefit updates.
• Partners with benefits vendors, third-party administrators (TPAs), Payroll, HR, and other internal stakeholders to resolve complex enrollment, eligibility, billing, and benefits issues.
• Serves as a resource to employees and managers regarding benefits plans, eligibility requirements, coverage options, policies, and procedures.
• Supports compliance with applicable federal and state regulations, including COBRA, HIPAA, ERISA, and the Affordable Care Act (ACA).
• Oversees benefits compliance activities, including ACA tracking, eligibility audits, plan documentation, vendor data management, and required submissions.
• Identifies missed or insufficient benefits deductions and coordinates timely collection of unpaid employee benefit premiums.
• Assists with employee communications, training, and education related to benefits, Open Enrollment, performance reviews, compensation, and other total rewards programs.
• Supports leave administration and serves as a resource to employees and managers regarding leave policies, procedures, and processes.
• Tracks and adjusts leave balances and accruals for payroll and benefits purposes and coordinates required state leave reporting.
• Partners regularly with Payroll to ensure accurate documentation and tracking of employee time and leave during leaves of absence (LOAs).
• Maintains current knowledge of federal and state laws and regulations related to leave management, including FMLA, ADA, disability benefits, workers’ compensation, and return-to-work requirements.
• Collects, validates, and analyzes compensation and benefits data and prepares regular and ad hoc reports to support budgeting, market benchmarking, internal audits, and total rewards decision-making.
• Supports compensation initiatives and validates that programs and related processes are administered appropriately and consistently.
• Serves as a liaison between employees, managers, vendors, Payroll, HR, and other internal and external stakeholders to facilitate timely resolution of issues.
• Prepares and processes employment verifications, medical support notices, Medicare support notices, and other verification requests as needed.
• Ensures appropriate triage, documentation, and submission of relevant benefits and leave materials to the TPA.
• Responds promptly and professionally to employee and manager inquiries through the ticketing system, telephone, and email.
• Develops, updates, and maintains administrative procedures and process documentation for assigned benefits and total rewards programs.
• Maintains confidentiality and safeguards sensitive employee compensation, benefits, and leave information.
• Performs other duties as assigned.

Qualifications

Education

High school degree accepted; Bachelor's degree preferred.

Experience

3 years of prior Benefits Administration experience or related field is required.

Special Skills

Proficiency with Microsoft Excel, Word, Power point or Google App equivalent programs.

Teamwork and collaboration-orientated, with the ability to work independently.

Ability to manage multiple tasks, operate within tight deadlines, and escalate issues as necessary.

Self-motivated and results driven.

Experience with UKG or similar Human Resources Information Systems.

Valid driverʼs license required with no provisional restrictions.

Minimum 18 years of age required.

EEO Statement

Bancroft stands strong against racism and hate of all kinds and supports actions leading to respect, equality, fairness and peace. We advocate for and embrace an inclusive and just world. One world. For everyone. We work with heart, respect and collaboration. We are communicators, listeners, problem solvers, partners and collaborators. Bring your authentic self to our team.

Bancroft is an Equal Opportunity Employer, and supports diversity, equity and inclusion in its hiring and employment practices, so that every team member can feel a true sense of belonging, and maximize their unique potential. To this end, all applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, veteran status or any other characteristic protected by law.