Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.

The Trade Specialist plays an integral role in customer and vendor support to a specific client base. This role is responsible for implementing and maintaining client and associate relationships, while serving as a specific trade related SME for complex issues and queries, proactively resolving their daily challenges.

We are looking to fill 3 shifts:

Sun–Thu 7a–4p (Arizona time)

Tue–Sat 9a–6p (Arizona time)

Tue–Sat 11a–8p (Arizona time)

This is a remote position that must live near the Scottsdale, AZ or Chicago, IL office.

What You'll Do:

Build and maintain professional relationships with clients and vendors to gain an understanding of their operational needs in a specific trade related area, assists in the development and implementation of solutions to meet those needs

Review vendor quotes on behalf of client to ensure scope and pricing of suggested work is appropriate

Develop and coordinate client and internal initiatives and special projects

Serve as a technical and subject matter expert resource for the department and leadership

Serve as a key point of contact for internal and external clients; resolving issues with vendors as necessary

Proactively resolve vendor and client issues; drive all issues towards resolution and escalates on a timely basis only when necessary

Provide support to Trade Representative as required

Foster a positive work environment and collaborate effectively with all stakeholders

Ensure confidentiality of internal and external data

Perform ad-hoc projects and other duties as assigned

Maintain CPD and awareness of trade / industry developments

Seek opportunities for continuous process improvement

You Should Have:

Professional Skills

Customer Service Skills - Proficient

Verbal Communication Skills - Proficient

Written Communication Skills - Proficient

Teamwork Skills - Proficient

Relationship Skills - Proficient

Negotiation Skills – Proficient

Problem-Solving Skills - Advanced

Prioritization Skills - Proficient

Role Specific Skills

Computer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred

SME in a specific relevant trade

Qualifications

Bachelor’s Degree preferred

Relevant trade qualification

3 – 4 years of experience in relevant field or internal promotion from within Lessen

Experience working in an FM, retail, buildings environment

Demonstrable experience of solving complex trade related technical issues

Trade Specialist

About this role

What You'll Do:

You Should Have:

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