Senior Special Projects Coordinator

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.

The Senior Special Projects Coordinator plays a key role in our business by managing issues that become multi-step projects requiring scheduling and coordination of vendors, client coordination and communication, and client acceptable reporting. This role acts as the primary point of contact for a project event, and is responsible for driving reliable, timely project coordination in both planned and unplanned instances. The Senior level is reserved for Special Projects Coordinators with several years of experience and can work more independently and serve as a resource for Special Projects Coordinators.

Coordinate assigned both planned and unplanned capital construction, maintenance, disaster relief, and environmental health & safety projects by creating and managing scope, and monitoring vendor performance to ensure successful and timely completion

Maintain detailed knowledge of projects for corporate reporting, and both internal and client communication

Serve as primary communication to client stakeholders regarding projects telephonically, electronically, and in person to ensure the highest level of client satisfaction

Build and grow a regional project vendor base to provide project services

Partner with internal team members to onboard new vendors and monitor vendor scoring

Partner with operations teams to ensure strong communication and issue resolution

Prevent and/or resolve escalated vendor and client issues with proactive relationship management to ensure exceptional customer experiences

Ensure quality control of vendor relationships and processes; investigate complaints and guarantee highest levels of customer service

Understand client objectives, challenges and needs through clear communication with both the corporate team and regional clients

Foster a positive team environment

Ensure confidentiality of internal and external data

Perform ad-hoc projects and other duties as assigned

Perform all tasks of the Special Projects Coordinator with less supervision while serving as a role-model and resource to Special Projects Coordinators new to the role