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Vendor Relationship Representative

ChicagoHybrid

AI Summary

Develops and maintains positive vendor relationships, manages service scheduling and customer inquiries, resolves disputes, sources new vendors, and provides market intelligence to maximize customer satisfaction.

About this role

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.

The Vendor Relationship Representative supports the department by facilitating, developing and contributing to effective relationships with suppliers and vendors. Is able to work with general supervision.
*This role is onsite at our Chicago office on Tuesdays and Thursdays.

What You'll Do:

  • Develop and maintain positive vendor relations to ensure superior customer satisfaction
  • Receive and handle customer calls and email requests for services
  • Manage the scheduling and completion of all services assigned by customers
  • Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries
  • Identify, research and resolve customer issues using the company’s web-based systems and databases
  • Source new vendors to perform required services, as needed
  • Resolve or escalate all disputes or un-satisfied service confirmations
  • Maintain open communication with Vendors in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship
  • Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers
  • Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in-person
  • Enter information into our database and ensure consistency and accuracy
  • Be able to educate clients on the benefits of the Lessen service offering
  • Resolve most/all client and Affiliate issues without escalation
  • Remain on the queue and address all requests
  • Provide creative solutions to meet client needs and maximize value
  • Contribute to special projects and continuous improvement initiatives, as requested by Operation’s management or the client
  • Provide management with recommendations to changes in procedures, as needed

    • You Should Have:

  • Advanced proficiencies in: Microsoft Word, Excel, PowerPoint, and Outlook
  • 3+ years work experience
  • Account Management experience a plus
    • Compensation:
  • $20.00 an hour
  • Pay is determined by several compensable factors, such as qualifications, skill level, competencies, and work location.

    • Skills

    Contract ManagementCustomer Relationship ManagementDatabase ManagementExcelMicrosoft OutlookMicrosoft WordPowerPointService SchedulingVendor SourcingWeb-based Systems

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