Training and Development Specialist

About Us

Credit Unions are not-for-profit organizations that exist to serve their members rather than to maximize profits. As a member-owned institution, our focus is on providing a safe place to save and borrow at reasonable rates! That is why our mission at Mid American Credit Union is to be the best choice for quality financial services, above and beyond all other alternatives.

This is not a remote or hybrid position.

Essential Functions and Responsibilities

• Conducts training with incoming new staff in live, classroom and/or video environments
• Tracks the progress of trainees through routine tests, observations and feedback
• Evaluates the effectiveness of current training
• Continually works with supervisors to identify reinforcement training needs
• Trains existing staff on on-going system enhancements and related policy/procedural changes
• Maintain accurate and up-to date training manuals
• Develops a variety of learning and performance support solutions
• Participates in the delivery of operations change management meetings
• Works closely with staff to ensure systems are utilized consistently across organization
• Partners with subject matter experts to develop/maintain training curriculum and requirements
• Facilitates needs assessments to diagnose training and development needs of existing staff
• Completes periodic training pertaining to updates in policies and procedures

Skills and Qualifications

• Education - High School Diploma or GED required
• Experience - Six months to two years of similar or related experience with delivering exceptional service while exhibiting empathy, patience and excellent written and verbal communication.
• Additional skills – Proficiency with Windows and Microsoft Outlook software (Outlook, Word and Excel)
• Other – Professional appearance and manner, as well as punctuality
• Must be able to travel up to five consecutive days and four nights out of town

Physical Demands and Work Environment

• Must be able to lift 10 pounds
• Climate-controlled shared work area with standard levels of office noise and minimal fluctuation in temperature. Employees will be expected to sit, stand, stoop, and walk while performing the duties of this job.
• Interactions with members and coworkers include telephone and some video calls, in addition to in-person interfacing.

What You'll Love About Us

• A Company that Cares. We are more than a financial institution; we give back to our community. We teach financial literacy and donate to and support local organizations.
  
• Work that Stays at Work. Genuine work/life balance served here!
• Rest and Relaxation. Paid vacation time, personal leave and paid holidays!
• Health Benefits. Medical with HSA and FSA options, dental, and vision.
• Prepare for the Future. 401(k) with a generous company match.
• Invest in YOU. Tuition Reimbursement Program.

An Equal Opportunity Employer
Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.

This Company Participates in E-Verify

The Right to Work

Este Empleador Participa en E-Verify

El Derecho a Trabajar