Training Specialist

Training Specialist

Pharmaceutical Company.

• Develop instructor-led learning programs geared toward both a technical and an end-user audience.

• Develop quick reference cards, manuals, and presentation decks that can be delivered in person or used as a stand-alone job aid both now and in the future.

• Deliver interactive, engaging, and highly effective instructor-led training sessions in person and via web conferencing tools.

• Create online courses using Articulate to support ongoing training needs.

• Create and deliver course surveys to ensure that learning is meeting all identified needs.

Qualifications

• Bachelor’s degree in technical writing, computer science or other related field is preferred.

• At least 5 years’ experience designing, developing and delivering online and instructor-led training to technical and end user audiences.

• At least 3 years’ experience developing online courses

• ITIL Foundations Certification required; ITIL training experience preferred

• Prior experience creating training for ServiceNow application highly desirable

• Prior experience in a global environment preferred

• Outstanding communication skills, both written and oral, with audiences of all levels

• Ability to establish and maintain strong relationships

• Flexible and adaptable; able to work in ambiguous situations

• Knowledge the Microsoft Office Suite required

Additional Information