Posted 1 month ago

Travel Support Specialist – Remote

FloridaRemote

AI Summary

A Travel Support Specialist handles client communications, resolves travel disruptions, coordinates changes with airlines/hotels/providers, updates itineraries, and documents interactions in a CRM.

About this role

Job Title: Travel Support Specialist – Client Services

Location: Remote

About the Role

We’re hiring a Travel Support Specialist to assist with client communications, itinerary updates, and travel issue resolution. If you enjoy problem-solving and providing white-glove service, this is the perfect role for you.

Responsibilities:

Respond to client inquiries about existing or upcoming trips.

Resolve travel issues (delays, cancellations, schedule changes) in real time.

Communicate with airlines, hotels, and tour providers to make changes.

Confirm itinerary details, send reminders, and provide travel tips.

Document interactions and maintain client records in our CRM system.

Requirements:

Previous experience in a travel agency or customer support role.

Strong attention to detail and excellent communication skills.

Ability to work flexible hours, including evenings or weekends if needed.

Tech-savvy and comfortable using booking platforms and CRMs.

Why Work With Us?

Remote work and flexible schedule.

Growth path into full-time travel advisor or team lead roles.

Travel discounts and ongoing professional development.

Skills

Booking PlatformsCRM SystemsDocumentation SoftwareItinerary Management ToolsReal-time Issue Resolution ToolsTravel Supplier APIs

Travel Support Specialist – Remote

About this role

Responsibilities:

Requirements:

Why Work With Us?

Skills

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