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Job&Talent

Posted 1 month ago

Open

UK - Client Success Manager

LondonOn-site

AI Summary

Oversees daily site operations, manages a team of 50+ workers, ensures compliance and zero lost-time incidents, coordinates scheduling for full coverage, and drives product adoption while acting as the key point of contact for clients and internal stakeholders.

About this role

Join us to shape the future of work: your next adventure awaits!

Responsibilities

  • Oversee daily operations of the site, managing a team of 50+ workers to meet productivity and safety targets.
  • Ensure compliance with health & safety regulations, maintaining zero lost-time incidents.
  • Coordinate workforce scheduling to achieve 100% shift coverage and optimize labour costs.
  • Liaise with clients and internal departments to meet service level agreements and client expectations.
  • Champion adoption and usage of our product platform with team members, workers and clients.
  • Conduct performance reviews with staff, providing coaching and support to help them meet their targets
  • Supervise the accurate processing of rotas, holiday bookings, and absence tracking
  • Support the onboarding, development, and engagement of workers on site
  • Act as the key point of contact for all operational matters related to the account
  • Lead weekly meetings with site managers and recruiters to review operational performance (e.g. absences, KPIs)
  • Maintain excellent working relationships with client representatives and internal departments at Job&Talent
  • Provide regular updates and reports on KPIs and service performance to internal and external stakeholders
  • Investigate and respond to any service complaints, ensuring resolution and follow-up actions are completed
  • Attend weekly meetings with clients to review performance, share insights, and gather service feedback

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