Unified Communications Carrier Provisioner (Night Shift | Hybrid)

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

The UC Carrier Provisioner serves as a technical resource responsible for all UC Porting and Number Acquisition tasks as well as assisting Unified Communications Implementation Managers (UCIMs) with routine activities.  They perform tasks such as processing all Porting requests with carrier LNP teams and configuring users, trunks, hunt groups, CC1, etc. in the BroadWorks or Webex application server.  During their daily tasks, the specialist will interface with PSTN carrier porting teams, the Masergy UCIM/PMs, and directly with the end customer as appropriate. Special projects will be periodically assigned. 

Job Description

Responsibilities:

• UC Number Provisioning
  • The primary responsibility of the UC Porting Specialist is new number acquisition, porting, and provisioning on a global scale. Excellent organization and multi-tasking capabilities are required as well as computer application literacy.
• BroadWorks Provisioning
  • Additional responsibility to assist the UCIM/PM with BroadWorks user provisioning users, features and services in the BroadWorks application server. Specialists in this role will receive detailed information about the specific project requirements from the UCIM/PM, and they will complete the BroadWorks configuration as specified.
• Ancillary Functions
  • The UC Porting Specialist will perform additional duties, as prescribed by the UCIMs, such as coordinating number porting activities, creating or updating customer-facing documents, verifying or collating information, and updating project plans.
• Additional duties as assigned.

Knowledge: experience of study/understanding of concept(s)

• Strong technical acumen of Unified Communications services, features, and network design.
• Working knowledge of MPLS, VPLS, QOS, VoIP and IP Networking.
• Familiarity with telecom industry voice, data, and applications processes.

Ability: Behavior that results in an observable product

• Ability to understand network diagrams.
• Ability to work effectively with all levels throughout the organization.
• Ability to deal with unforeseen situations and come up with logical solutions to these problems.
• Possess a professional attitude and work ethic in addition to being well organized and efficient.

Skills: observable competence to perform activity

• Strong Strategic Thinking that can develop strategies to achieve organizational goals.
• Outstanding problem-solving to identify and take initiative in resolving problems with minimal supervision.
• Excellent written and verbal communication skills
• Exceptional Time management and complex task organization                
• Strong customer focus and good customer relations skills in both face-to-face and telephone contact.

SCHEDULE / WORK SET-UP / LOCATION

• Nightshift
• Hybrid work set-up (3x onsite, 2x WFH per week)
• Willing to be assigned at Ortigas, Pasig City (GLAS Tower)
• Must be flexible with the schedule and amenable to render overtime or work on holidays if needed

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience; think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff; be enthusiastic learners, users, and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team; makes big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System; a way of working that brings more employee and customer feedback into the company by joining huddles, making callbacks, and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

0-2 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.