(US) - Product Manager (Senior Care)

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

PointClickCare is looking for a Product Manager to join our Senior Care Product team. In this role, you'll own product strategy and execution for a portfolio of clinical and regulatory products used by over 30,000 provider organizations. You'll be expected to deeply understand the problem space, make strategic trade-offs, and drive product decisions that improve outcomes for both providers and residents. This is not a requirements-gathering role — you'll be accountable for product impact.

We're looking for someone who can balance maintaining and improving established products with identifying opportunities to modernize and innovate, including leveraging AI and intelligent logic to transform how our customers work.

Reporting to the Director, Product Management

• Own product strategy, roadmap, and execution for your portfolio of Senior Care products
• Drive product decisions grounded in customer insights, data, regulatory requirements, and business value — not just feature requests
• Partner closely with engineering teams to shape solutions and deliver outcomes
• Identify opportunities to modernize legacy products through AI, automation, and smarter workflows
• Navigate complex clinical and regulatory domains (e.g., MDS, LTCF, immunizations, clinical documentation) and translate that understanding into product direction
• Collaborate cross-functionally with design, engineering, customer success, and clinical stakeholders
• Manage products through the full development lifecycle — from discovery and strategy through delivery and iteration

• Bachelor's degree in Healthcare, Engineering, Business Administration, or related field
• 3+ years of product management experience
• Experience managing software products through the full development lifecycle
• Strong background in healthcare IT, clinical workflows, or regulatory systems
• Ability to influence and drive alignment across engineering, design, and business stakeholders without formal authority
• Comfort with technical concepts including APIs, integrations, and modern development practices
• Excellent communication skills — you can make complex topics clear for any audience

Nice to haves:

• Experience building or integrating AI/ML-powered product features
• Familiarity with clinical documentation, regulatory instruments (MDS, LTCF), or long-term care workflows
• A track record of revitalizing or modernizing legacy products
• A bias toward product impact over process — you focus on outcomes, not just output