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Posted 11 days ago

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US - Senior IT Support Engineer

Remote, USRemote

AI Summary

A Senior IT Support Engineer owns first-line IT operations for the US business, handling helpdesk tickets, device lifecycle and asset management, and onboarding/offboarding while ensuring reliable, secure workplace technology.

About this role

Join us to shape the future of work: your next adventure awaits!

We are looking for a Senior IT Support Engineer to take ownership of IT operations across our US business. As the primary IT contact for the region, you will ensure the smooth operation of our IT systems, provide technical support to internal users, and drive a reliable, secure, and efficient workplace technology experience.

Responsibilities

  • Provide first-line IT support by managing helpdesk tickets, troubleshooting hardware, software, network, and office infrastructure issues, and ensuring timely resolution.
  • Configure, deploy, image, maintain, and securely decommission laptops, desktops, mobile devices, and other end-user equipment using Workspace ONE.
  • Manage IT onboarding and offboarding processes, including provisioning and deprovisioning user accounts, devices, and system access.
  • Own local IT asset management, including inventory, stock control, shipping, returns, storage, and device lifecycle management
  • Maintain accurate and up-to-date IT asset records, documentation, and incident tracking.

You have…

  • 5+ years of hands-on IT support experience providing end-user support and troubleshooting hardware, software, office infrastructure, workplace technology, and local IT operations
  • Proven expertise in device lifecycle and IT asset management, including device preparation, deployment, MDM administration, endpoint security, inventory management, stock control, shipping, returns, storage, and asset tracking, with a strong focus on onboarding and offboarding.
  • Experience supporting office infrastructure and coordinating with local vendors, ISPs, office teams, and external service providers, while creating, improving, and documenting IT processes.
  • Strong communication skills, a high degree of ownership, and a continuous improvement mindset, with proficiency in automation or a demonstrated commitment to developing automation skills.
  • Self-driven, highly reliable, and able to work independently, prioritize effectively, and thrive in a fast-paced scale-up environment.
  • Flexibility to work across U.S. time zones as needed to support business operations.

    • Nice to have…

  • Okta and Google Workspace administration knowledge.

    • Skills

    Device Lifecycle ManagementEndpoint SecurityEnd-user SupportHardware TroubleshootingIT Asset ManagementIT SupportMDM AdministrationNetwork TroubleshootingSoftware TroubleshootingWorkspace ONE

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