User Researcher - Senior Consultant

Do you want to use research to shape services that make a real impact? Are you ready to bring curiosity and insight to projects that improve people’s lives?

If so, Opencast could be the place for you. We’re a growing tech consultancy that creates user-centred solutions with purpose for our clients in government, healthcare and purpose-driven businesses. As a User Researcher, you’ll uncover the needs and voices of people, work in multi-disciplinary teams to feed these needs into design decisions shape impactful services, and bring curiosity, pragmatism and insight to projects. You’ll enjoy, a supportive community whilst working across public sector clients, to solve real problems that impact people's lives.

As a User Researcher (Senior Consultant) you'll use your experience in a variety of different user research projects, take on more complex work and lead the direction of projects. You’ll apply best practice user research principles, and coach junior colleagues.

You'll ensure that work is carried out in accordance with Opencast's quality, environmental, and information security policies and procedures, as well as applicable customer policies, standards, and procedures while working on client.

Please consider our Consultant User Research role if you lack experience taking on leadership roles, diverse project experience or supporting more junior colleagues.

To succeed in this role, you need to have worked as a researcher on several different design projects.

In your CV and interview(s) please show how you have:

In addition to user research skills, there are essential core skills you’ll need to work effectively as a consultant. In the interview, we’ll ask you questions based around these experiences and ask you to present a piece of work which you have:

There are some areas of experience which are not essential, but they are relevant to this role. If you don’t have this experience please do still apply, as we can coach you in these areas when you join us.

Additional experience which is relevant to the role:

If you have any of this experience, please show it on your CV and in the interview.

£57,000 - £63,000 per annum.

A competitive package including a 7% employer pension contribution, share options, and a discretionary bonus. You’ll also benefit from 25 days’ holiday and access to 3 annual “life happens” days to support unexpected situations. We provide wellbeing support, ongoing professional development, volunteering opportunities, and the chance to be part of a genuinely supportive team.

Where you’ll work

This role requires regular on-site attendance at our HQ, hub offices, and client sites, as well as the ability to work from home. Applicants must be able to travel to offices and client sites across the UK as part of their normal working arrangements, as travel is essential for fulfilling the responsibilities of the role.

We include you

We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.

Interview

Interviews will be conducted via Microsoft Teams. We’re happy to make adjustments to support your needs.

Want to know more?

Visit our website or email [email protected]