Utilities Manager

Requirements

· Coordinate corporate structuring activities to create, setup and undertake the licensing of the multi-utility businesses i.e. urban management, water, power, gas and telecom utilities.

· Develop and implement the legal and operational framework to guide the operationalisation of the multi-utility businesses

· Manage relationships with regulators, vendors, consultants and other stakeholders as necessary for the successful setup, establishment and licensing of the utility companies.

· Prepare business and statutory documentation required for the setup and approvals of the utility businesses including business plans, environmental impact assessments, white papers and implementation manuals.

· Oversee and administer the day-to-day operational functions and components of the integrated multi-utility engineering and operations department including telecoms, electrical distribution, power supply, gas distribution, water distribution and supply, sewerage and sewage treatment within Alaro City.

· Working closely with the Construction and Delivery team coordinate local project development efforts for the establishment of power, water, gas and telecom utility companies.

· Have technical responsibility for handover of plant and equipment from the projects/delivery team at site, environmental reporting, compliance and monitoring of policies and procedures within the utility businesses.

· Prepare commercial and technical model for provision of utilities including setting up of tariff structure, billing framework, metering systems and ERP/software recommendations for the respective utility businesses.

· Implement and manage the utilities ERP/software system for Alaro City to ensure each of the utilities business units is tracked and monitored efficiently.

· Analyse financial, technical and billing data to identify issues and opportunities, support and reinforce credit collections.

· Construct a year by year demand and load profile for the utility companies

· Supervise the daily activities relating to supply utilities and functioning of the integrated technical departments.

· Assist and support the investigation of faults and complaints about the utility services, monitor compliance with regulatory requirements.

· Prepare the annual O&M budgets and other CAPEX expansion projects for the utilities companies.

· Manage Alaro City’s utility infrastructure along with future improvement and expansion plans.

· Represent the utilities department at meetings with other business units to ensure tight integration and coordination.

· Support customer relations to deal with complaints and other issues with end users and property owners.

· Set up, oversee and administer the urban management function for Nigeria and implementation of development control guidelines.

· Oversee facility management activities including managing service charge administration and accounts.

· Monitor and oversee internal quality standards are met for the operational deliverables of utilities and maintenance services.

· Prepare weekly, monthly and other periodic reports on the status of the urban management, and utilities business at Alaro City.

· Effectively implement and ensure enforcement of best practices, policies and procedures for the utilities and urban management functions.

· Establish and maintain effective working relationships with other departments, regulatory agencies, consultants and customers.

REQUIREMENTS

Hard skills and experience:

1. Minimum Bachelor’s degree in Engineering, Project Management or Real Estate focused discipline;

2. Master’s degree and professional certificates are a plus

3. Minimum of 7-10 years hand-on experience in utilities or facilities management with at least 3 years of relevant management experience

4. Working knowledge of relevant regulatory agency processes and proven ability to facilitate approvals for required licenses.

5. Effective development/project management skills;

6. Excellent budgeting skills;

7. Excellent reporting skills.

Soft skills:

1. Mature, pragmatic and flexible approach, strong commercial judgment;

2. Team player but comfortable working autonomously;

3. Exceptional written and verbal communication skills;

4. Good negotiation skills;

5. Good attention to detail;

6. Rigorous and organized approach; and

7. Hands-on, ready to roll up the sleeves.

8. Quick learner and ability and pick up new skills in other related fields.

Personal characteristics:

1. High energy;

2. Result-oriented;

3. Strong work ethic;

4. Ability to work effectively under pressure; and

5. Desire to live and work in Lagos.