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Entrata

Posted 23 days ago

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Utility Consultant

United StatesRemoteFull-time

AI Summary

The Utility Consultant implements and configures Entrata's utility solutions post-sale, guiding clients through onboarding, configuring software for client workflows, and ensuring regulatory compliance and client satisfaction.

About this role

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.

The Utility Consultant plays a key role in implementing and configuring Entrata's utility solutions post-sale. This position ensures a seamless client onboarding experience by aligning software configurations with customer business needs and offering expert consultation throughout the implementation process. The role requires strong problem-solving capabilities, excellent communication skills, and collaboration with internal teams to uphold service quality, regulatory compliance, and operational efficiency.

Responsibilities will include:

  • Lead post-sale consulting engagements to guide clients through onboarding and configuration of Entrata’s utility products.
  • Configure software based on client workflows to ensure accurate billing and compliance with regulatory requirements.
  • Maintain subject matter expertise through platform certification and continuous learning.
  • Troubleshoot implementation challenges, document findings, and escalate complex issues as needed.
  • Collaborate cross-functionally with internal teams including Operations and Fulfillment to ensure seamless project handoff.
  • Support development of Standard Operating Procedures (SOPs) and participate in process improvement initiatives.
  • Maintain high levels of client satisfaction through clear communication and responsive support.
  • Communicate regulatory updates and support client compliance adjustments.
  • Configure and test software systems based on client specifications.
  • Communicate with clients and internal stakeholders to understand requirements and provide solutions.
  • Manage multiple implementation tasks concurrently while meeting established timelines.
  • Maintain accurate documentation of configurations, communications, and issues.

    • Minimum Qualifications:

  • Bachelor’s degree or equivalent work experience.
  • Minimum of 2 years of experience in software implementation, utility billing, or a related field.
  • Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.
  • Proficient in Google Suite and capable of learning new platforms quickly.
  • Excellent verbal and written communication skills.
  • Maintain professional interaction with internal and external stakeholders.
  • Ability to work in a fast-paced and high-stress environment.
  • Strong problem-solving skills with the ability to adapt existing solutions to unique client needs.
  • Demonstrated ability to work independently and as part of a collaborative team.

    • Preferred Qualifications:

  • Experience in a client-facing or consultative role preferred.
  • Familiarity with the multifamily housing industry and utility regulations is a plus.

    • Skills

    Client OnboardingConfiguring SoftwareCross-Functional CollaborationData/configuration TestingDocumentationGoogle SuiteHigh-stress Environment AdaptationPlatform CertificationProject CoordinationRegulatory ComplianceSoftware ImplementationSOP DevelopmentStakeholder CommunicationTroubleshootingUtility Billing

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