V-Corps Receptionist

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

The volunteer Corps Receptionist role provides client friendly operational support through receptionist services as required including but not limited to welcoming clients, responding to telephone calls, interpreting and catering to the initial welfare and needs of the clients and performing general administration duties consistent with a reception environment.

Key Tasks and Activities Include:

• Respond to phone calls and take phone messages / direct calls to the appropriate personnel.

• Meet and greet clients, interpret their needs, screen and prioritise client appointments through an assessment of client needs and urgency of response.

• Negotiate with clients in the event of disruptions at the reception.

• Perform basic administration functions such as data entry, filing, archiving and other tasks associated with the role.

• Contribute to creating a positive and caring atmosphere in the office.

• Minimise client complaints.

• Provide excellent service and support to clients and other staff.

• No backlog of phone calls.

• Answer phone calls politely.

• Refer people to appropriate Salvation Army services and other community services. Follow up with Manager if unsure.

Hours Negotiable.

Ideally this role will is 3 days a week (Monday, Wednesday and Thursday) from 9am to 2pm (15 volunteer hours per week)

It could be adapted to 3 days a week (Monday, Wednesday and Thursday) from 10am to 12pm (6 volunteer hours per week)

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child related roles will require the successful completion of a Working with Children Check. Additionally, certain volunteer roles may require a Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.