Validation Specialist - Customer Team

Are you looking for a new challenge?

Fancy helping us shape the future of motor insurance?

Prima could be the place for you.

Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we’ve quickly become the number one online motor insurance provider. In fact, we’re trusted by over 5 million drivers. And now we’re expanding to help millions more drivers in the UK and Spain.

What you'll do

Conduct validation checks on a wide range of documents and policies, ensuring data accuracy against internal systems

Using tools to identify document fraud and flag cases when relevant

Handle inbound enquiries and conduct outbound calls with customers as part of the validation process, providing clear explanations and ensuring a positive customer experience

Record and track validation outcomes with precision and in compliance with procedures

Escalate potential fraud cases in line with agreed processes

Collaborate with Customer Care and Underwriting to ensure compliance and service consistency

Spot trends and highlight opportunities for automation or process improvements

Maintain close understanding of our customers and products by occasionally supporting Customer Fulfilment activities (phone, email, live chat)

Support colleagues by resolving validation related queries to provide comprehensive responses to customers

What we're looking for

Previous experience in a customer service or validation operations role within motor insurance

Strong attention to detail with an ability to spot discrepancies quickly and accurately

Good working knowledge of document handling and validation processes

Confidence using digital tools and platforms to manage workload effectively

Clear written and verbal communication skills

Ability to work independently while collaborating with the wider team

Experience in a fraud or compliance setting desirable