Veterinary Clinic Relationship Specialist

The Veterinary Outreach & Partnership Specialist serves as a key ambassador for Heartstrings Pet Hospice. This individual will cultivate relationships with veterinary practices, educate teams on our in-home hospice and euthanasia services, and help strengthen collaborative partnerships that ultimately support families navigating end-of-life decisions.

This is a remote position with significant travel (up to 75%) to markets across the United States.

You will represent a practice that leads with empathy, clinical excellence, and integrity and you will help veterinary professionals feel confident recommending Heartstrings to the families they serve.

Why This Work Matters

End-of-life care is not just another veterinary service it is a defining moment in a family’s story. At Heartstrings, we approach this work with reverence and responsibility.

If you are motivated by meaningful impact, relationship-driven growth, and representing a practice that truly values its people, we invite you to apply.

Join us in setting a new standard for compassionate end-of-life veterinary care.

Requirements

Qualifications & Experience

• Minimum 2 years of sales, outreach, or relationship management experience (veterinary industry strongly preferred)
• Strong existing connections within the veterinary community preferred
• Must reside within 45 minutes of a major airport (proximity to Philadelphia International Airport preferred)
• Exceptional verbal and written communication skills
• High emotional intelligence and ability to tailor messaging to diverse audiences
• Strong organizational and time management skills
• Ability to work independently with limited supervision
• Proficiency in:

*    Microsoft 365 (Word, Excel, PowerPoint, SharePoint) 

*    Google Workspace 
*    CRM platforms 

• Self-starter mindset with entrepreneurial drive
• Ability to travel extensively, including occasional evenings and weekends

Key Responsibilities

Travel extensively to veterinary clinics, hospitals, and conferences across assigned markets (approximately 75% travel)

• Serve as an educational resource on:

*    In-home euthanasia 

*    Pet hospice and palliative care 
*    Quality-of-life consultations 
*    Grief and aftercare support 

• Visit a minimum of two Heartstrings markets per month to strengthen existing partnerships and develop new relationships
• Attend regional and national veterinary conferences, representing Heartstrings at exhibit booths and networking events
• Develop and execute outreach strategies through in-person visits, virtual meetings, email engagement, and social channels
• Gather field insights, trends, and feedback to help inform marketing and growth strategy
• Track outreach efforts and results using CRM tools and reporting systems
• Collaborate closely with our veterinarians and leadership team to support market expansion

Physical & Professional Requirements

• Maintain strict confidentiality of patient, client, and business information
• Comply with all applicable laws, regulations, and company policies
• Ability to travel frequently and manage dynamic scheduling
• Perform additional duties as needed to support organizational growth

Benefits

We believe caring for families starts with caring for our team.

• Medical Insurance (with 100% employer-paid HSA option available)
• Dental & Vision Coverage
• 401(k) with 3% Company Match (Traditional & Roth options)
• Generous Paid Time Off
• Paid Bereavement Leave
• Paid Parental Leave
• Employer-funded Lifestyle Spending Account (LSA)
• Basic & Voluntary Life Insurance + AD&D
• Short & Long-Term Disability Coverage
• Ongoing Training & Professional Development
• Pet Insurance & Pet Discount Plan