Posted 7 days ago

Veterinary Receptionist (39hrs)

CardiffOn-site

AI Summary

Manages front desk operations at a veterinary practice, greeting clients, scheduling appointments, handling enquiries, and supporting clinical and non-clinical staff to ensure a smooth client and patient experience.

About this role

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Heath Vets on a full-time permanent basis.

At Heath Vets, we prioritise work-life balance, offering no weekend or out-of-hours duties. We are a well-established, first-opinion practice with locations in Cardiff and Penarth, offering the perfect blend of countryside tranquility and city convenience. Across our five branches, we are well-equipped with an in-house lab to support our clinical work.

You will be joining a dedicated and caring team, including experienced Practice and Clinical Directors, four Veterinary Surgeons, and a supportive group of RVNs and other team members. We believe in sharing knowledge and fostering an inclusive environment where your input is valued, and we thrive on this collaborative approach.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

*39 hours per week

Key Responsibilities

Veterinary reception can be busy and varied, so we value people who can remain calm under pressure, communicate confidently and work well as part of a wider team. You will be joining a supportive and friendly team who work closely together to provide the best possible experience for both our clients and their pets. No two days are the same, and the role offers plenty of variety, from welcoming clients and answering calls to booking appointments, supporting the clinical team and helping with the day-to-day running of the practice.

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

* Excellent communication skills and a professional, welcoming manner

* Experience in a customer-facing role, with a strong focus on service and attention to detail

* The ability to manage multiple tasks effectively in a busy environment

* A collaborative approach and willingness to support colleagues

* A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

* A key client-facing role within a supportive and collaborative practice team

* Clear career pathways with progression opportunities within client care and practice leadership roles

* Ongoing learning and development supported by experienced colleagues and practice teams

* A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

* 6.6 weeks' annual leave plus your birthday off

* Increasing holiday allowance based on length of service

* Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay

* Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria

* Learning and development opportunities via the inspiring vet care Academy

* Pension scheme

* Discounted veterinary care

* Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

Skills

AdministrationAppointment SchedulingClient CommunicationCustomer ServiceMulti-taskingPractice Management SoftwareTelephone Handling

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