Vice President of Technology & Innovation

Key Responsibilities

• Develop and own ITC's company-wide technology strategy and multi-year technology roadmap.
• Translate company growth objectives into technology priorities, investments, and capabilities.
• Identify technologies ITC should adopt, standardize, consolidate, or retire.
• Maintain visibility into major technology trends and their potential impact on ITC and its clients.
• Establish clear annual and quarterly technology priorities with measurable outcomes.
• Advise the COO and executive leadership on technology opportunities, risks, investments, and strategic decisions.

• Establish ITC's technical architecture and approved technology direction across core technology disciplines.
• Partner with Proactive Services to translate architecture and technical direction into measurable client standards and controls.
• Establish reference architectures, approved technology stacks, platform requirements, and lifecycle strategies.
• Coordinate designated SMEs and technical experts across the organization to establish technical direction.
• Establish governance for architecture decisions, technology exceptions, and new technology adoption.
• Ensure lessons learned from systemic technical issues result in improved architecture, standards, documentation, or automation.
• Ensure ITC's technical strategy remains scalable, supportable, secure, and commercially viable.

• Own ITC's enterprise AI, automation, and innovation strategy.
• Lead the AI and Automation team and establish a prioritized company-wide roadmap.
• Identify opportunities across Operations, Client Success, Revenue, Finance, and other departments where AI and automation can materially improve performance.
• Establish measurable business cases and ROI expectations for significant initiatives.
• Drive automation of repetitive processes, technical controls, reporting, integrations, and workflows.
• Evaluate emerging AI capabilities and determine where ITC should invest, experiment, scale, or avoid.
• Create a disciplined process for moving ideas from concept to pilot to measurable result to standardization and scale.
• Ensure innovation efforts remain focused on measurable business outcomes rather than technology for technology's sake.

• Own the strategic technology roadmap for major technology platforms assigned to the Technology organization.
• Ensure platform capabilities, architecture, integrations, reliability, scalability, and lifecycle align with ITC's long-term strategy.
• Evaluate new capabilities, vendors, integrations, and technologies that can improve or differentiate ITC's service offerings.
• Partner with Revenue, Client Success, and Operations to translate technology capabilities into scalable client offerings.
• Ensure platform strategy and innovation remain connected to client demand, competitive positioning, and financial performance.
• Maintain clear separation between platform ownership and expertise within Technology and implementation/service delivery within Operations.

• Provide Operations with the architecture, standards, tooling, automation, and technical enablement required to execute consistently.
• Partner with the Director of Proactive Services to establish the technical foundation supporting client technology-health standards and controls.
• Provide Client Success and vCIOs with technical direction, lifecycle requirements, and architecture needed to develop effective client technology roadmaps.
• Partner with Cybersecurity to ensure technology architecture and innovation align with security requirements.
• Develop technical enablement, documentation, and knowledge-transfer processes that increase the capabilities of ITC's delivery teams.
• Establish a clear process for systemic, architectural, and platform-level technical escalations without allowing Technology to become another service desk.
• Break down cross-department barriers that prevent technology initiatives from being implemented successfully.

• Lead, manage, and develop the Technology & Innovation organization.
• Provide leadership and accountability for the Director of ITC Cloud, AI/Automation team, and designated technology architecture/SME resources.
• Establish clear roles, ownership, scorecards, KPIs, priorities, and operating rhythms.
• Hold technology leaders and assigned SMEs accountable for measurable outcomes.
• Develop future technology leaders and establish succession plans for critical technical capabilities.
• Build a culture of ownership, innovation, standardization, continuous improvement, and execution.
• Build the organization deliberately, leveraging existing talent and automation before adding unnecessary headcount.
• Ensure Technology & Innovation produces measurable value for ITC rather than becoming a research or escalation function.

Skills, Knowledge & Expertise

• 8+ years of progressive technology experience, preferably within an MSP, technology services, cloud communications, SaaS, or similar environment.
• 3+ years of technical leadership experience.
• Broad understanding of cloud, Microsoft technologies, networking, communications/UCaaS, cybersecurity, AI, automation, and managed-services technologies.
• Experience developing technology strategy, architecture, platforms, or technical standards.
• Demonstrated experience evaluating and implementing emerging technologies.
• Strong understanding of AI, automation, APIs, integrations, and modern technology platforms.
• Ability to lead highly technical SMEs without needing to be the deepest technical expert in every discipline.
• Strong business and financial acumen with the ability to connect technology investments to measurable outcomes.
• Demonstrated ability to move initiatives from idea through execution and adoption.
• Strong executive communication and cross-functional leadership skills.

Benefits

• Comprehensive Health Coverage: Medical, dental, and vision insurance options for you and your family.
  
  
• Financial & Retirement Security: 401(k) retirement plan with company match, plus company-paid life and disability insurance.
  
  
• Competitive Compensation: Competitive base salary paired with performance-based bonus opportunities.
  
  
• Work-Life Balance: Paid time off (PTO), paid company holidays, and paid bereavement leave.
  
  
• Professional Growth & Development: Ongoing technical training, leadership development programs
  
  
• Culture & Tools: A collaborative, growth-oriented culture with modern technology stacks and enterprise-grade tools.