VIP Support Manager

GoMining is looking for a VIP Support Manager to take care of our most valuable clients. You’ll own a portfolio of VIP accounts and be their go-to person at GoMining. Your job is to resolve their requests quickly, build long-term, trust-based relationships with them, and make sure every client gets a truly premium experience.

Along with support, you’ll spot opportunities to offer clients additional GoMining products that fit their needs, and you’ll earn uncapped commission on every sale. If you’re client-oriented, enjoy working with people and want to grow in the fast-moving crypto industry, this role is for you.

Responsibilities

• Provide premium support to VIP clients: resolve their requests quickly and professionally via chat, messengers, email and calls.
• Act as a personal manager for your client portfolio: build trust, understand each client’s needs and goals, and keep in regular touch.
• Track client requests through to resolution and keep satisfaction consistently high.
• Keep the CRM up to date by logging all interactions, requests and deals.
• Analyze client behavior and suggest ways to increase engagement and LTV.
• Identify upsell and cross-sell opportunities and offer clients relevant GoMining products, such as digital miners, hashrate and tokens.
• Work closely with the marketing, product and development teams to pass on client feedback and improve the VIP experience.

Requirements

• 2+ years of experience in customer support, client service or account management, ideally with VIP or high-value clients (crypto, fintech or IT is a plus).
• Excellent communication skills, diplomacy and a strong client-oriented mindset.
• English at B2+ level (written and spoken).
• Understanding of crypto, DeFi, NFT and mining, or the readiness to learn fast.
• Experience with CRM systems and analytics tools.
• The ability to work in a fast-paced environment, handle several clients in parallel and stay proactive.
• Basic sales and negotiation skills, and comfort with offering products to clients.

Nice to have

• Experience working with VIP clients or HNW investors.
• Sales or upselling experience.
• Russian language.
• Knowledge of additional languages (German, French, Spanish).
• Experience in crypto exchanges, payment systems or DeFi products.

Benefits

• Fixed salary + uncapped commission on sales to your clients.
• Unique loyalty program: receive corporate digital miners and earn passive income with no investment.
• Learning support: courses, English classes and conferences (up to 100% reimbursement).
• Work-life fit: remote work and flexible hours. For us, results matter most.
• Paid time off: up to 28 vacation days, up to 15 sick days, plus local holidays.
• Team retreats: company-sponsored stays at a villa in Turkey.
• Recognition: “Employee of the Month” award, team events with wow prizes and structured performance reviews.
• Career growth: real opportunities to grow into expert or top-management roles.