Posted 6 days ago

Visitor Experience Duty Manager

LondonOn-site

AI Summary

Manages visitor experience and site operations at Southbank Centre, leading duty teams to deliver high-quality customer service, safety, and event support across a large arts venue.

About this role

We are currently looking for a Visitor Experience Duty Manager to join our Visitor Experience team on a full time permanent contract.

This is a unique opportunity to join a team of Duty Managers whose focus is on providing a world class experience to all visitors to Southbank Centre and ensuring our busy site is safe, secure and well maintained. In this role you will reflect Southbank Centre as a friendly and welcoming destination in which to work, perform and visit, providing a pleasurable, accessible, and well organised experience for all visitors and staff.

Please download the attached Job Description for a full overview of this role's responsibilities.
If you are viewing on a job board, please paste the following URL into your browser to find the original advert: careers.southbankcentre.co.uk

The annual salary stated is based on the Full-Time Equivalent (40 hours per week). If the job is part-time, the weekly hours will be stated within the advert.

The deadline for applications is 23:59 on the closing date for the job posting.

We endeavour to keep job adverts open for at least two weeks for prospective applicants to apply. However, if we receive a high volume of applications for a role, we reserve the right to close the vacancy early. Therefore, we encourage you to submit your application as early as possible to ensure consideration for shortlisting.

Please note, applications sent via Email or 3rd party agencies will not be considered.

Need reasonable adjustments? Please contact us so we can help make the application process accessible to you. Be sure to include the job you are applying for and your full name.

Key Responsibilities

Lead on the delivery of world class customer service by being knowledgeable, friendly and efficient.
Manage multiple events simultaneously across a large site e.g. concerts, outdoor events, free programming.
In the event of an emergency, take responsibility for all public and staff, making the decision to stop events and evacuate if necessary.
Ensure all spaces are maintained to the highest standards, reporting issues to relevant teams for action e.g. signage, furniture layout, cleanliness, toilets, bar and cafe.
Take responsibility for ongoing performance management of team members as allocated by the senior management team. This includes formal absence management and pastoral care.

Skills, Knowledge & Expertise

Experience in venue management preferably in a multi-faceted arts environment or performance venue.
Demonstrable experience of leading and motivating large teams in a challenging, fast-paced audience focused environment.
Demonstrable working knowledge of Health and Safety, Fire Regulations and Personal License Holder.
Committed to constantly provide best service by leading by example and able to adapt their management style to suit different situations.
Ability to make timely decisions, identify and remove obstacles to make things happen

Benefits

As well as working at one of London's most popular and exciting sites the successful candidate will also benefit from the following:

A min 5% pension contribution (going up to 9% depending on employee contribution), from day 1 of employment
28 days annual leave, plus bank holidays
Enhanced sick pay
Enhanced family leave benefits
Up to 30% discounts at onsite retail, food and beverage vendors
Staff ticket offers for SC events
Free entry to Hayward Gallery
Free/discounted entry with other reciprocal organisations
Free staff yoga