VoIP Engineer

Ultar Holdings Ltd is currently offering an exciting full-time opportunity for a VoIP Engineer to join our team! We’re seeking a skilled and detail-oriented professional to manage, maintain, and troubleshoot our VoIP infrastructure. The ideal candidate will have hands-on experience with FreePBX, Asterisk, and QueueMetrics, as well as the ability to work closely with providers to resolve technical issues.

Main Responsibilities:

• Manage and configure FreePBX and Asterisk systems.
• Administer and optimize QueueMetrics and other call center systems
• Open and track support tickets with VoIP service providers regarding technical issues.
• Run commands and perform troubleshooting directly on PBX servers
• Monitor VoIP traffic using VoIP Monitor and identify potential issues.
• Conduct spam checks and take preventive measures to ensure system integrity.
• Collaborate with internal teams to improve VoIP system performance and reliability.

Required Skills & Qualifications

• Proven experience with FreePBX and Asterisk configuration and troubleshooting.
• Hands-on experience with administration and reporting.
• Strong understanding of VoIP protocols (SIP, RTP) and related technologies.
• Ability to use VoIP
• Monitor or similar tools for traffic analysis.
• Experience in managing spam and fraudulent call detection.
• Good problem-solving skills and attention to detail.
• Ability to work independently and manage multiple tasks simultaneously.

Preferred Skills

• Experience with Linux command-line administration.
• Familiarity with networking concepts, firewalls, and NAT in VoIP environments.
• Knowledge of call center operations and performance KPIs.

What we offer:

• Competitive Compensation: Our remuneration package is tailored to your skills and experience, ensuring you’re well rewarded for your hard work.
• Growth Opportunities: We’re committed to your career development. Expect ongoing opportunities to learn, grow, and advance.
• Work-Life Balance: Enjoy 21 days of annual leave to recharge and spend quality time with loved ones.
• Healthcare Coverage: After just 3 months, you’ll have fully covered medical insurance.
• Wellness Support: Make use of paid sick leave and exam leave when needed.
• Investing in You: We allocate a training budget to enhance your skills and keep you ahead of the curve.
• Celebrating You: Receive a special bonus on your birthday!
• Referral Rewards: Recommend a successful candidate, and you’ll earn a referral bonus.
• Team Bonding: Join our corporate and team-building events for a fun and supportive work environment.
• Snack Heaven: Our fully equipped kitchen offers free snacks, fruits, and beverages.
• Lunch Treat: Enjoy a complimentary lunch once a week.
• Need to stay a bit longer? We’ve got you covered! Appreciating your hard work, all overtime hours are paid.
• Exclusive Discounts: Access special discounts with selected companies.

Could you be the candidate that we are looking for?

• Apply now at ultar.bamboohr.com and become the next member of our amazing team.
• Applications will be treated with the strictest confidence.
• We thank all candidates for their interest in our vacancy; however, only those under consideration will be contacted.