Volunteer and Community Engagement Manager - Onsite (US Citizens)

Work Location: Onsite, New London, Connecticut
Security Requirement: Ability to successfully complete a Tier 1/NACI suitability investigation and obtain required facility and system access

Position Overview

We are seeking a Volunteer Manager to develop and operate a comprehensive volunteer and docent program for a federal museum. This individual will recruit, coordinate, train, schedule, and retain volunteers supporting visitor engagement, educational programming, museum operations, and approved administrative activities.

The successful candidate will combine community outreach, program coordination, training, database management, and strong interpersonal communication.

Key Responsibilities

• Recruit volunteers for Government-approved roles, including gallery docents, museum ambassadors, educational assistants, and administrative support.
• Interview prospective volunteers and coordinate the collection and submission of required screening and access information.
• Develop and deliver orientations covering museum history, mission, visitor service, public interaction, and emergency procedures.
• Match volunteer skills, experience, and interests with appropriate museum assignments.
• Manage volunteer shift calendars and support adequate coverage during daily operations, peak visitation, educational programs, and special events.
• Maintain accurate records of volunteer assignments, schedules, service hours, qualifications, and contributions.
• Coordinate with the Education Program Manager and Visitor and Event Coordinator to support museum programs.
• Develop volunteer communications, newsletters, web updates, schedules, and program notifications.
• Address volunteer concerns and performance issues professionally and diplomatically.
• Create recognition activities, appreciation events, and nonmonetary retention initiatives.
• Monitor volunteer-program effectiveness and recommend operational improvements.
• Maintain the legal and operational distinction between volunteers and paid employees.

Minimum Qualifications

• Bachelor’s degree in Human Resources, Social Sciences, Communications, Museum Studies, or a related field.
• Two to four years of experience in volunteer management, community outreach, program coordination, or a closely related area.
• Experience recruiting, onboarding, training, scheduling, or retaining volunteers.
• Proficiency with volunteer-management, scheduling, database, or records-tracking systems.
• Strong public-speaking, presentation, written-communication, and interpersonal skills.
• Ability to coordinate individuals from varied backgrounds, age groups, and experience levels.
• Working knowledge of the distinctions between volunteer and employee labor.
• Ability to work occasional weekends, holidays, or special events as program requirements dictate.

Preferred Qualifications

• Volunteer-program experience in a museum, cultural institution, nonprofit, educational organization, or public attraction
• Certified in Volunteer Administration credential.
• Experience developing volunteer training modules or docent programs.
• Experience resolving conflicts and addressing volunteer performance concerns.
• Knowledge of Coast Guard history, maritime heritage, or military-service organizations.
• Experience designing volunteer-recognition and retention programs.

Summary of Benefits

• 15 PTO days
• 11 paid holidays
• Medical Insurance with – 3 options (HSA with $600 Employer Contribution).
• Dental Insurance with no age limit orthodonture.
• Vision Insurance through EyeMed in and out of network coverage.
• Short Term and Long-Term Disability coverage with 100% premium support,
• Life insurance and AD&D with 100% premium support
• Supplemental Life Insurance
• Critical Care and Accident Insurance availability
• Pet Insurance through Nationwide
• Employee Assistance Program
• 401k with enrollment from day one. 4% deferral by company.
• $1500 Annual Training Budget
• $1500 Referral bonus
• Eligibility for annual merit and discretionary bonus
• Flexible work arrangements

Equal Opportunity Employer Minority/Female/Veterans/Disabled

About Swingtech

Swingtech delivers innovative Information Technology and Professional Support services to a diverse range of clients across the federal and intelligence communities. With over 15 years of trusted experience as a systems integrator, we apply agile methodologies and deep industry insight to help our customers achieve greater efficiency, compliance, and cost savings. At Swingtech, we’re committed to excellence and long-term success for our clients and our team.