Volunteer Engagement Manager

Key Responsibilities

• Support current nonprofit partners and maintain ongoing communication to ensure success of current projects and establish new opportunities
• Research, recruit, and onboard new nonprofit partners
• Review, edit, and publish new volunteer opportunity submissions
• Coordinate project planning and implementation of volunteer and community events, including procurement of project supplies, on-site volunteer management, and facilitation of reflection activities.

• Maintain timely and effective communication with volunteers and volunteer groups as they relate to their volunteer experience including regular communication about available volunteer opportunities
• Provide technical support with volunteer accounts as needed and respond promptly to volunteer inquiries
• Screen, onboard, and supervise internal volunteers and volunteer leaders
• Manage and oversee recruitment, training, supervision, and evaluations of College Corps Fellows during their school year terms
• Manage and implement the President’s Volunteer Service Award program when available
• Assist in the development and execution of volunteer projects, fundraisers, or promotions
• Serve as the staff representative on HOSD’s Volunteer Engagement Committee
• When activated in times of disaster, serve as the primary point of contact for volunteers responding at 2-1-1 San Diego’s call center following HOSD’s memorandum of understanding

• Represent HOSD at external functions, including local, regional, and national forums on service and volunteerism
• Represent HOSD at local fairs, festivals, and outreach venues
• Champion volunteer engagement and recognition
• Manage and oversee the Volunteer Opportunity Calendar to ensure accurate and up-to-date information with 2 months posted at a time
• Create and send out weekly email newsletters via Constant Contact to promote volunteer opportunities

• Maintain accurate volunteer recruitment files, activity reports, and database records
• Run monthly reports to collect and compile statistical data (volunteer and impact data)
• Answer emails and support volunteer correspondence while providing a high level of customer service
• Serve as the staff representative on HOSD’s Marketing and Volunteer Engagement Committees
• Prepare annual program evaluation report for Advisory Board, as needed
• Participate in strategic planning and program development
• Collaborate with the Board and HOSD committees to facilitate cross-team collaboration and learning, promote volunteer training and leadership development, develop new program models and business processes that advance strategic priorities, and maximize impact
• Other duties as assigned

Skills, Knowledge & Expertise

• High school diploma or equivalent, Bachelor’s degree preferred
• Experience supervising staff and/or volunteers
• Experience with Salesforce and/or Google Workspace
• Comfortable working with databases and learning new software
• Ability to sort and compartmentalize files, items, and ideas
• Strong written and oral communication skills
• Strong work ethic with a high degree of energy
• Ability to work independently and with minimal supervision
• Work with a high level of integrity and transparency
• Ability to effectively communicate the organization’s mission to donors, volunteers and the overall community
• Demonstrated ability to collaborate with staff, volunteers, and Advisory Board members as needed

• Embrace HandsOn San Diego’s core values, mission and vision
• Be ambassadors for HandsOn San Diego in the community
• Support the fundraising efforts of the organization
• Support and lead HandsOn San Diego events and service projects, as necessary

Benefits

• Competitive hourly wage of $24–$28/hour, depending on experience
• Paid vacation, sick time, and holidays—including a paid day off for your birthday
• Cell phone and internet stipend
• Retirement plan with company match
• Comprehensive health and wellness programs
• Flexible, hybrid work arrangements