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Coupa Software, Inc.

Posted 2 months ago

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VP, Coupa Pay Success - 11471

PittsburghOn-siteFull-time

AI Summary

Leads strategic customer adoption, growth, and success for Coupa Pay, driving payment automation, transaction volume, and retention with enterprise CFOs and treasurers.

About this role

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

馃敼 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
馃敼 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
馃敼 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of a VP of Coupa Pay Customer Success at Coupa:
As the VP of Coupa Pay Customer Success, you will lead the strategic vision for customer adoption, transactional volume growth, and long-term partnership health for a key growth engine of the Coupa platform. You are the executive architect responsible for ensuring that our largest global customers move beyond implementation to achieve full-scale payment automation, unlocking economic value and efficiency

What You'll Do:

  • Lead the Pay Customer Success team, ensuring customers meet their success metrics for Coupa Pay

  • Own the Customer Success strategies that accelerate Coupa Pay adoption. Accountable for ensuring customers maximize their transactional volume on the platform and Coupa maximizes transaction revenue from Coupa Pay.

  • Act as an executive liaison to ensure our operational processes for our partner ecosystem are delivering for our customers, ensuring rapid onboarding and delivering for growth.

  • Directly impact Coupa鈥檚 bottom line by meeting and exceeding transaction revenue targets and gross renewal rates for Coupa Pay modules.

  • Maintain a comprehensive view of the Pay transaction revenue opportunity across the customer portfolio, using data-driven analysis to prioritize team focus and identify the highest-impact paths to transactional volume growth.

    • Act as a strategic advisor to CFOs, Treasurers, and CPOs at Fortune 500 companies, guiding them through the complexities of digital payment transformation and treasury management.

    • Leverage Coupa鈥檚 proprietary AI and community-generated data insights to proactively identify transaction revenue growth opportunities.

    • Utilize AI-powered analytics to anticipate customer churn and prescribe automated interventions to ensure continuous ROI.

    • Drive the adoption of Coupa鈥檚 AI-led innovations for Coupa Pay to demonstrate market leadership and "best-in-class" digital transformation during executive customer engagements.

    • Serve as a market-credible executive sponsor for high-stakes sales opportunities, using deep domain expertise to validate Coupa Pay鈥檚 value proposition to prospects.

    • Represent Coupa Pay in industry, defining best practices for integrated payments and global spend management.

      • Forge a seamless link between Sales, Product, Pay Partner, Delivery and Support teams. You will ensure that customer feedback directly informs the Coupa Pay product roadmap, keeping our innovation aligned with market demand.

      • Mentor and scale a high-performing Customer Success organization. You will define the KPIs and operational rigor required to manage a global team.

      • Support strategic relationships across the Coupa Pay partner ecosystem, including banking partners, payment networks, and key payment service partners, to accelerate customer onboarding, adoption, and transaction revenue.

      • Serve as the executive escalation point for customers with concerns about Coupa Pay.

What You Will Bring to Coupa:

  • 10+ years of Customer Success, Sales or Professional Services leadership in Fintech, Global Payments, or Enterprise SaaS. Proven track record of leading post-sales customer facing organizations.

  • Deep, specialized knowledge of the global payments landscape, including ACH, Virtual Cards, Cross-Border FX Payments, Supplier Networks, and Working Capital solutions (Early Pay Discount programs and Supply Chain Financing programs).

  • Experience navigating the organizational hurdles of moving from legacy ERP-initiated payments to modern cloud-based payment systems.

  • Demonstrated competency in utilizing AI to streamline executive reporting, automate complex cross-functional communications, and accelerate the creation of strategic business deliverables.

  • Thorough understanding of the SaaS business model, with a focus on driving net retention and transactional expansion.

  • Familiarity with the Coupa ecosystem or competitive enterprise platforms (e.g., SAP, Oracle, Workday, NetSuite, Ariba, and others).

  • Exceptional ability to translate technical payment complexities into clear, ROI-driven business outcomes.

  • Ability to travel globally up to 25% of the time

  • Bachelor鈥檚 degree required

Skills

ACHAICoupaCross-Border FX PaymentsEarly Pay DiscountFintechGlobal PaymentsSaaSSupplier NetworksSupply Chain FinancingVirtual CardsWorking Capital

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