VP of Operations & Growth

This is the most critical senior hire at our client right now. The VP of Operations & Growth owns the engine of the business: growing Gross Payment Volume (GPV) profitably while keeping merchants delighted and risk under control.

You will lead both the commercial organization — Vertical Leads and Growth Associates — and the operational core of the payments business, including merchant performance, fraud & risk, FinOps, and execution excellence. This is not a management role; it's a builder role.

What You'll Own

Growth & Revenue

•Drive GPV growth through new sales, expansion, and cross-sell across verticals

•Own Net Revenue Retention, pipeline coverage, and conversion rates (MQL → SQL → Closed Won)

•Lead and develop a team of Vertical Leads and Growth Associates

Merchant Performance

•Maintain best-in-class Acceptance Rate, Authorization Rate, and Payment Success Rate

•Own merchant NPS/CSAT, churn, and time-to-go-live

•Ensure issues are resolved fast — Time to Resolution is a KPI, not a footnote

Risk & Fraud

•Balance approval rate optimization against chargeback and fraud rate control

•Minimize false positives, manual review rates, and dispute resolution time

•Build the systems and judgment to grow fast without blowing up risk

FinOps & Unit Economics

•Own contribution margin, take rate, cost per transaction, and gross margin by vertical

•Identify and close revenue leakage — growth must be profitable, not just fast

Operational Excellence & Team Leadership

•Drive SLA compliance, automation rates, and operational efficiency across the org

•Build leaders: set clear OKRs for your Vertical Leads and hold them accountable

•Be a talent multiplier — hire well, develop fast, measure impact

Requirements

•8+ years of experience in fintech, payments, or high-growth tech — ideally in Mexico or LATAM

•Proven track record owning both commercial and operational outcomes at scale

•Deep understanding of payments infrastructure: acquiring, issuing, fraud, and processing economics

•Experience managing cross-functional teams with ownership of P&L or unit economics

•Strong analytical rigor — you speak in GPV, take rate, chargeback BPS, and conversion %

•Builder mentality: you thrive in complexity, move fast, and develop the people around you

•Fluent in Spanish and English