VP Technical Services
AI Summary
The Vice President of Technical Services leads repair operations, technical support, and quality systems to maximize equipment availability and customer satisfaction. They manage department leaders, standardize processes, and drive continuous operational improvement.
About this role
As the Vice President of Technical Services, you will maximize equipment availability and customer satisfaction through world-class repair operations, technical support, quality systems, and continuous operational improvement.
Responsibilities
1. Recruits and develops department leaders by:
- Hiring and developing department managers.
- Conducting annual performance reviews.
- Driving KPIs and accountability.
2. Leads repair operations and technical support by:
- Standardizing repair procedures.
- Improving repair turnaround times.
- Ensuring consistent repair quality.
- Supporting field technical issues.
3. Oversees hoist & automation and repair systems by:
- Maintaining repair systems.
- Supporting automation systems.
- Driving documentation and process improvements.
4. Maximizes equipment availability through operational excellence by:
- Monitoring repair KPIs.
- Reducing repeat failures.
- Improving technician productivity.
- Supporting quality control initiatives.
5. Drives continuous improvement across technical services by:
- Reviewing Rep escalations.
- Supporting repair costing and parts credits.
- Leading operational improvement projects.
- Supporting VP Technical Services administrative initiatives.
