Warehouse (Pod) Leader - Nights

We are Fidelity Fulfilment

Fidelity Fulfilment is a leader in high-quality and complex fulfilment and logistics solutions, dedicated to delivering exceptional service to our clients. We specialise in efficient, innovative and reliable warehousing and distribution, ensuring products reach their destination quickly and accurately.

Our team takes pride in upholding our core values:

🔹 Quality – We maintain the highest standards in everything we do.

🔹 Innovation – We embrace new ideas and technologies to enhance our processes.

🔹 Respect – We value and support each other, fostering a positive working environment.

🔹 Versatility – We adapt to challenges with agility and efficiency.

The opportunity

We are looking for an experienced and hands-on Warehouse Team Leader to lead a team of Warehouse Operatives and help deliver a safe, accurate and efficient fulfilment operation.

You will take responsibility for the day-to-day performance of your team, ensuring that orders are completed accurately and within agreed service levels. This is a practical leadership role for someone who enjoys being visible on the warehouse floor, supporting colleagues and finding better ways of working.

What you’ll be doing

- Leading, managing, coaching and developing a team of Warehouse Operatives.

- Overseeing daily warehouse activities, including receiving, picking, packing and dispatch.

- Ensuring orders are fulfilled accurately, efficiently and within agreed client service levels.

- Conducting daily team briefings and communicating operational priorities clearly.

- Monitoring productivity, accuracy, quality and efficiency and addressing performance concerns.

- Managing colleague attendance and supporting the fair and consistent management of absence and performance.

- Helping to prepare shift rotas and complete associated administration.

- Supporting accurate inventory records, cycle counts and the correct storage of products.

- Working with the Inventory, Customer Service and Sales teams to resolve discrepancies and client concerns.

- Identifying and implementing opportunities to improve processes and performance.

- Ensuring colleagues are properly trained and that training records are maintained.

- Promoting safe working practices and compliance with health and safety requirements.

- Supporting safety inspections, incident prevention and the achievement of operational KPIs.

What we’re looking for

- Previous experience as a Warehouse Team Leader, Warehouse Supervisor or in a similar leadership role.

- Good knowledge of warehouse operations, inventory management and logistics.

- Experience of leading, coaching and motivating warehouse colleagues.

- Confidence managing attendance, performance and day-to-day operational issues.

- Experience using a warehouse management system and other relevant technology.

- Strong organisational and problem-solving skills.

- The ability to understand operational data and use it to make informed decisions.

- A high level of accuracy and attention to detail.

- Clear and confident communication skills.

- Knowledge of warehouse health and safety requirements and good working practices.

- Experience of continuous improvement or Lean working methods would be advantageous.

About you

You will be a visible, approachable and practical leader who sets clear expectations and supports people to perform at their best. You will remain calm in a fast-paced environment, take ownership of problems and balance productivity with quality, safety and excellent client service.

The role involves working in an active warehouse environment, including standing, walking and lifting. You must also be able to work the required shift pattern, including weekends and public holidays where applicable.

What we offer

- Up to $55,000 yearly

- PTO

- Health and dental benefits

- Group life insurance

- Training and development opportunities

- The opportunity to develop your leadership career within an international fulfilment business

Apply

If you are an experienced warehouse professional who enjoys leading people, improving performance and delivering excellent service, we would like to hear from you.

Fidelity Fulfilment is committed to creating an inclusive working environment. We welcome applications from suitably qualified candidates from all backgrounds.