Posted 2 months ago

Wellness Associate - Full Time

TorontoOn-siteFull-time

AI Summary

Wellness Associate at TerrAscend in Toronto, representing the brand in a retail cannabis setting by greeting customers, delivering compliant service, managing inventory and POS, and explaining products and regulations.

About this role

At TerrAscend, we don’t just grow cannabis — we grow possibility. Whether it's cultivating top-tier flower, supporting patients with trusted therapies, or crafting premium products for adult use, we’re here to elevate lives. As a trailblazer in the cannabis industry, our roots run deep and our sights are set high. If you're ready to shape the future of cannabis with a team that believes in quality, care, and community — let’s grow together.

Cookies is part of the Terrascend family. A company culture and mission deeply rooted in the plant, our people, and our communities, we strive for the highest standards in social responsibility and ethical business practices. The company's world-class cultivation partners produce indoor cannabis that is grown in small batches with a focus on premium quality.

Wellness Associates will act as ambassadors of the company brand in a retail setting. The ideal candidate should be dependable, organized, motivated and passionate about their work. Working knowledge of cannabis products as well as current regulations is essential as this role will be given the task selling cannabis-based products under the direct supervision of the Store Manager. This role also requires a holistic understanding of the use and dosing effects of the products.

RESPONSIBILITIES:

Welcome customers by greeting them and offering helpful, friendly, and knowledgeable assistance

Represent the brand in a positive and compliant manner while providing excellent customer service

Excellent interpersonal skills are crucial, must maintain a clean and professional appearance

Work with Store Manager and Assistant Manager to maintain and organize inventory, validate that all UPC codes and menus reflect the correct product information and pricing

Stay current on product and cannabis-related information and communicate this to the customers

Enter customer and order information into the POS system, process payment, and finalize orders

Responsible for inventory and cash reconciliation procedures

Maintain compliance with all company policies and procedures as well as local regulations

Answer questions and provide guidance on cannabis products and local restrictions

Keep all areas of the store clean and clutter-free throughout the day

All other duties as assigned

QUALIFICATIONS:

Must be 19 years or older and be able to pass a background check

Must have passed CannSell certification and can provide a copy of the certificate

Proven prior professional experience of cannabis products an asset

2+ years of administrative customer relations/customer service and retail experience

Requires excellent customer service and interpersonal skills

Ability to communicate professionally in person, over the telephone, through email, and other electronic means in order to effectively explain all variations of cannabis products to guests

Excellent computer skills working within a POS system as well as a cash register and payment processing systems

Basic math skills with the ability to handle cash transactions

Must maintain a clean and professional appearance while in our customer-based environment or representing our brand

Ability to stand for long periods, bend, reach and move about the store with the ability to lift and carry up to 20lbs

Skills

Basic MathCannabis Products KnowledgeCannSell CertificationCompliance With RegulationsCustomer ServicePayment ProcessingPOS SystemsRetail Inventory Management

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