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Terrascend

Posted 3 months ago

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Wellness Associate - Part Time

Phillipsburg, NJOn-sitePart-time

AI Summary

A Wellness Associate at Terrascend assists patients and customers with cannabis product recommendations, dosing, and consumption methods; manages patient records; maintains regulatory knowledge; and delivers confidential, consultative customer service in a retail dispensary setting.

About this role

Founded in San Francisco in 2011, The Apothecarium began as a patient-focused medical dispensary and has grown into a trusted, award-winning cannabis retail brand with locations across California, Pennsylvania, Maryland, and New Jersey.

We’re known for our modern, welcoming spaces, emphasis on education, and unmatched customer service. Whether you're new to cannabis or a seasoned consumer, our highly trained cannabis associates are here to provide personalized, one-on-one consultations to help you find the products that best meet your needs.

We don’t just sell cannabis — we create experiences that promote wellness, build trust, and enrich lives. Come see why so many patients and customers choose The Apothecarium as their go-to destination for cannabis.

To be blunt, this role will be about (Responsibilities):

  • Assist patients, caregivers and customers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration.
  • Management of patient records through the systems.
  • Maintain thorough product knowledge and answer concerns and/or questions promptly and efficiently, referring to a dispensary healthcare practitioner or management team when appropriate.
  • Maintain knowledge of state regulatory requirements and guidelines.
  • Provide excellent customer service practices to deliver a distinctive and delightful customer/patient experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and ensure patient/customer confidentiality and security.
  • Develop and maintain strong relationships with patients, caregivers and customers by anticipating needs.
  • Follow established policies and procedures for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines.
  • Complete the required state mandated training program.
  • Any other tasks assigned by Management.

    • To be successful in this role we know you’ll need (Requirements):

  • Must meet age requirements by state as determined by the Department of Health or State Regulatory Commission
  • At least one (1) year of customer service, retail, or related experience preferred
  • Cannabis experience a plus
  • Must be flexible regarding work schedule, including evenings, weekends, and holidays
  • Ability to work well within a team environment

    • Skills

    Cannabis Product KnowledgeCash HandlingCRM ToolsInventory ManagementMandated Training ProgramsPatient Records ManagementPOS SystemsState Regulatory Compliance

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