WE'RE HIRING-FRONT DESK
Multiple LocationsOn-siteFull-time
AI Summary
A Front Desk Agent serves as the first point of contact for guests, handling check-ins and check-outs, reservations, payments, and guest concerns while promoting hotel amenities and maintaining a secure front desk area.
About this role
Position Overview As a Front Desk Agent, you are the first point of contact for our guests. You'll deliver exceptional service, solve problems with confidence, and ensure every guest feels valued from check‐in to check‐out.
Key Responsibilities Greet guests warmly and handle check‐ins and check‐outs with professionalism Manage reservations, room assignments, and guest communications (phone, email, in person) Process payments, verify identification, and maintain accurate records Resolve guest concerns with empathy and efficiency, escalating when necessary Coordinate with housekeeping and maintenance to ensure room readiness Promote hotel amenities, local attractions, and upsell services when appropriate Maintain a clean, organized, and secure front desk area What You Bring Previous front desk or customer service experience (hospitality preferred) Strong communication skills and a calm, solutions‐focused mindset Ability to multitask and stay composed in a fast‐paced environment Familiarity with hotel systems (StayNTouch experience is a plus) Flexibility to work mornings, evenings, weekends, and holidays if ever needed A team‐oriented attitude and a genuine passion for guest service What We Offer $18/hour, paid weekly full company‐paid medical, dental, and vision benefits Paid time off and holiday pay Employee discounts on hotel stays and amenities Opportunities for growth, advancement, and cross‐training A stylish, supportive, and modern work environment
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Skills
Customer Service SoftwarePayment ProcessingPOsReservation Management SystemsStayNTouch
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