Posted 4 months ago
WFM Software Administrator I (MOA Pasay) | Onsite
Pasay City, Metro Manila, PhilippinesOn-siteFull-time
AI Summary
Customizes and administers workforce management software, analyzes data, builds forecasting models, and trains call center agents to optimize staffing and operations.
About this role
- Customize and manage the workforce management software to align perfectly with our organization's goals
- Dive into data analysis and craft insightful reports that drive effective workforce planning and informed decision-making
- Create and implement advanced workforce forecasting models to ensure optimal staffing levels at all times
- Empower call centre agents and supervisors through comprehensive training and ongoing support for the workforce management software
- Proactively monitor and enhance the workforce management system’s performance to maximize efficiency and effectiveness
Requirements:
- At least 12 months of experience in a workforce management software administrator or similar role
- Must be amenable to start ASAP
- Tech-savvy and enthusiastic about rapidly learning and mastering new software and systems
- Exceptional analytical and problem-solving abilities, capable of interpreting data to drive smart decisions
- Outstanding communication and training expertise to empower call centre agents and supervisors
- Well-versed in call centre operations with hands-on experience thriving in dynamic, customer-focused settings
Skills
Call Center OperationsData AnalysisForecasting ModelsReportingSystem Performance MonitoringWorkforce Management Software
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.