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LCBC Church

Posted 7 months ago

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Wilkes-Barre Guest Experience Director

Wilkes-Barre, PAOn-siteFull-time

AI Summary

Leads guest experience strategy and volunteer teams at LCBC Church’s Wilkes-Barre campus, setting hospitality standards and developing leaders to improve visitor engagement.

About this role

Reports to: Wilkes-Barre Campus Pastor
Hours Commitment: Full-time hours (40-45 hours/week) with regular weekend responsibilities.
Objective: To create a culture where a world-class Guest Experience is priority through leading and developing leaders and volunteer teams to increased effectiveness to introduce more and more people to Jesus and help them fully follow him.

Required Skills:

  • Strong people and conflict resolution skills.
  • Strong oral and written communication skills.
  • Strong organizational and time management skills.
  • Strong computer skills with the ability to learn appropriate software skills.
  • Ability to maintain absolute confidentiality in handling office and volunteer matters.

    • Primary Responsibilities:

  • Set the pace for a world-class level of hospitality and customer service locally.
  • Build and develop strong volunteer teams: recruit, train, equip, empower, and sustain regularly.
  • Create excellent, inviting, and warm environments.
  • Vision cast constantly.
  • Assist with location-specific responsibilities as designed by the Campus Pastor.
  • Administrative duties as assigned
  • Lead and give oversight to the Attendee Onboarding Process
    • Lead and give oversight to Guest Experience Volunteer Teams:
  • Greeters, Host teams, Parking, Communion, Programs, Cleaning teams, etc.
  • Office and Administration team
  • Special Events teams
  • Café and Retail

    • Be a Good Steward of Time:

  • Hours per week include Weekend Gatherings (Sunday 8:30, 10, and 11 am)
  • Be a part of the local team and necessary meetings.
  • Attend Central Meetings, Guest Experience meetings, and others as scheduled.

    • Personal Qualifications:

  • Can articulate an identifiable salvation experience and lives out a pattern of spiritual development and regular attendance and participation at LCBC.
  • Supports LCBC’s mission, priorities, philosophy of ministry, and doctrinal statement.
  • Supports LCBC’s core values: we run after the one; we pursue excellence; we prioritize relationships; we deploy people for impact; we are real and relatable.
  • Displays a winning attitude and a spirit of cooperation; communicates truth with grace; prays about everything; and has a willingness to serve on a team.
  • Shows a desire to grow, develop, and mature, both spiritually and professionally.
  • Exhibits pride in the image of LCBC as it reflects on the image of Christ portrayed to attendees, staff, and guests.
  • Be an LCBC Partner or willing to become a Partner within 60 days of employment.

    • Benefits We Offer:

  • Competitive medical, dental and vision coverage
  • Retirement plan contribution and employer match
  • Annual counseling benefit
  • Flexible schedules
  • Generous and immediate paid time-off
  • Casual dress
  • Quarterly professional and spiritual development days
  • Intentional investment in personal and professional development

    • Skills

    Conflict ResolutionCustomer Service LeadershipData And Records HandlingEvent CoordinationHospitality OperationsOffice AdministrationOnboarding ProcessesSoftware UsageTime ManagementVolunteer ManagementVolunteer Training

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